Client Service Representative - Personal Lines

Job DescriptionJob DescriptionSuperior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.At the core of Superior's approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency's unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.Superior Insurance Partners is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide.How will you affect the business?Effectively manage high volume of incoming callsIdentify and assess client needs to achieve satisfactionQuoting, endorsements, certificates and contribute to the renewal processBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolutionKeep records of customer interactions, process customer accounts and file documentsWhat skills will make me successful in this role?Ability and desire to provide resultsDevelop professional relationships with your internal and external partnersEffective communicationUtilize your resilient and adaptable mindset in the face of shifting prioritiesEagerness to collaborate with all teams and employees.Requirements:Minimum of 2 years of client service experience working insuranceProperty and Casualty Insurance LicenseExperience with Applied EPIC or AMS360 a plusProficiency in Microsoft Office