Program Assistant - 44 N

Program Assistant - 44 N We help people build lives of meaning, purpose, and recovery. We are seeking an organized, detail-oriented, and mission-driven Program Assistant to join our 44 North Team. This role is perfect for someone who enjoys keeping operations running smoothly, thrives in a fast-paced environment, and wants to make a meaningful impact behind the scenes. As the Program Assistant, you'll serve as the operational backbone of the 44 North program. While our case managers and clinical staff work directly with residents to support housing stability and recovery, you'll ensure the office, records, schedules, and reporting systems stay organized and efficient. Your work directly supports the team's ability to provide life-changing services to individuals living with serious mental illness and co-occurring conditions. Schedule: Day Shift Salary: $50,000 - $55,000 Benefits 15 Paid Holidays Annually Including Your Birthday Robust Paid Time Off Program 401(k) Employer Match up to 5% Annual Merit Increase & Bonus Opportunities Medical, Dental, Vision & Life Insurance Mission-driven work that changes lives Supportive and collaborative team culture About 44 North 44 North provides supportive housing and recovery-focused services to individuals living with serious mental illness and co-occurring conditions. Our multidisciplinary team utilizes Housing First, trauma-informed, recovery-oriented, and strengths-based approaches to help residents build stability, independence, and long-term success. The Program Assistant plays a critical role in supporting this work by ensuring the administrative and operational side of the program runs effectively. What You'll Do Administrative Support Provide administrative support to the Program Manager and 44 NORTH staff Coordinate calendars, meetings, and team schedules Prepare correspondence, meeting materials, agendas, and notes Maintain inventory and order office and program supplies Assist with report preparation and quality improvement documentation Maintain resident records and administrative files in compliance with HIPAA and agency standards Open, update, and close resident charts as needed Manage releases of information and document tracking Enter and maintain data in electronic record systems Support program reporting and documentation requirements Assist with resident recertification and compliance documentation Serve as the first point of contact for incoming calls and inquiries Program Coordination Schedule resident appointments, meetings, and program activities Coordinate communication between staff, residents, referral sources, and community partners Assist with transportation scheduling and community engagement activities Route urgent concerns appropriately to clinical and case management staff Support the onboarding and orientation process for new residents Assist with data tracking and reporting requirements across KIPU, HMIS, and other systems Support the Program Manager with administrative and operational projects as needed Documentation & Compliance Maintain accurate and timely documentation across required systems Assist with compliance monitoring and documentation audits Ensure confidentiality and compliance with HIPAA, 42 CFR Part 2, and agency policies Support program fidelity, quality improvement, and reporting efforts Maintain organized electronic and physical filing systems Why You'll Love This Role Be an essential member of a mission-driven supportive housing team Work in a collaborative and supportive environment Make a meaningful impact without providing direct clinical services Utilize your organizational and administrative skills to support life-changing work Enjoy a stable MondayFriday schedule with no on-call responsibilities Join an organization dedicated to helping people achieve recovery, housing stability, and independence Qualifications Required High School Diploma or GED Minimum of two years of administrative support experience Valid Driver's License and insurability CPR/BLS Certification (or ability to obtain within 90 days of hire) Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook) Excellent organizational, communication, and time management skills Ability to maintain confidentiality and comply with HIPAA requirements Preferred Associate's or Bachelor's Degree in Business Administration, Healthcare Administration, Human Services, or a related field Experience in healthcare, behavioral health, social services, housing programs, or nonprofit settings Experience with Electronic Medical Records (EMR) systems Familiarity with HMIS, KIPU, or similar documentation systems Knowledge of supportive housing, mental health services, or community-based programs Experience working with individuals experiencing homelessness, serious mental illness, or substance use disorders What We're Looking For The ideal candidate is: Highly organized and detail-oriented Dependable and proactive Comfortable managing multiple priorities and deadlines Professional and welcoming when interacting with residents and community partners Skilled at handling sensitive information with discretion Adaptable and solution-focused Passionate about supporting a team that helps people recover, maintain housing, and thrive At First Step House, every role contributes to our mission. As a Program Assistant, you'll play a key role in ensuring the 44 NORTH team has the support it needs to help individuals build lives of meaning, purpose, and recovery.