Vice President, Human Resources

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose. Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families. To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us. With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work® Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey: 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaning—it’s not “just a job” 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender The Vice President, Human Resources (VP HR) is a high-impact, enterprise-level leader responsible for providing visionary and operational leadership for the full spectrum of HR functions across a geographically dispersed workforce of employees and volunteers. Reporting to the Chief Administrative Officer (CAO) and serving as the principal and senior technical expert, analyst, and advisor, the VP HR develops and executes a comprehensive cross-cutting HR strategy to advance the USO’s mission and values while driving a high-performance, mission-driven culture. This role requires a seasoned, decisive HR executive with demonstrated depth across total rewards, talent management, employee relations, talent acquisition, organizational development, HR operations, and global or internationally dispersed workforce practices. The VP HR ensures enterprise-wide HR governance and compliance for the USO workforce, balancing clear global standards with local execution. The VP HR is a trusted advisor to the CEO, CAO, and senior leadership on all workforce-related matters and serves as the staff liaison to Board committees. Principal Duties and Responsibilities (*Essential Duties) Provide strategic leadership and direction for all HR functions across the USO’s global footprint, developing an enterprise HR strategy that aligns with organizational goals and the unique demands of a large, federated nonprofit while ensuring the function has the expertise, discipline, and accountability required to operate at a best-in-class level.* Partner with the CEO and executive team to ensure HR planning supports the USO’s mission, growth, and operational model, including workforce planning, talent alignment, organization design initiatives, and the practical change leadership required to implement improvements across headquarters, field, and international operations.* Ensure full compliance with all federal, state, and local U.S. employment laws, as well as any applicable international labor regulations for overseas activities, and provide expert guidance on complex employee relations, investigations, accommodations, leave, wage and hour, and other sensitive workforce matters. * Implement risk management practices to anticipate and mitigate HR-related legal, financial, operational, or reputational risks; maintain scrupulous adherence to the USO’s ethical standards and Congressional charter obligations; and ensure HR decisions are timely, well-documented, and grounded in applicable law, policy, and sound judgment. * Oversee HR governance, compliance, risk management, and data privacy across domestic and applicable international operations, ensuring policies, workforce decisions, employee relations practices, vendor management, records retention, and HR data use are legally compliant, well-documented, secure, and aligned with USO standards.* Champion fair, consistent, and legally sound hiring practices and succession planning for key leadership and critical roles to secure the organization’s future talent pipeline and ensure leaders have the tools, coaching, and accountability needed to make strong talent decisions.* Implement and ensure the continuous process improvement of a performance management system that fosters accountability, develops talent, differentiates performance, supports constructive manager feedback, and aligns individual goals with USO’s objectives.* Lead the design of a competitive, mission-appropriate total rewards strategy, including compensation, benefits, incentives, recognition programs, and job architecture, to ensure market competitiveness, internal equity, fiscal stewardship, and alignment with nonprofit best practices. Regularly evaluate compensation frameworks, including location-based pay considerations, special pay, bonus plans, benefits utilization, pay transparency expectations, and equity considerations, maintaining fairness, compliance, and the ability to motivate strong performance. Conduct HR budget planning, forecasting, and resource stewardship in partnership with Finance, including compensation and benefits cost modelling, workforce-cost scenario planning, position-control discipline, vendor spend management, and financial analysis to support sustainable staffing and total rewards decisions. * Develop implement, and oversee learning, leadership development, and talent management programs to build organizational capabilities, strengthen manager effectiveness, and prepare emerging leaders for greater responsibility. Ensure effective succession planning and career development frameworks, particularly within a multi-site and globally dispersed context, so that internal talent can progress to leadership roles in alignment with the USO’s growth, continuity needs, and mission delivery model. Develop and champion initiatives and employee engagement programs that foster a positive, unifying environment for staff and volunteers.* Implement strategies (such as engagement surveys, feedback channels, and recognition programs) to assess and improve employee satisfaction and morale. Advise managers at all levels on HR policies and effective people management practices, reinforcing legal compliance and organizational consistency. * Provide executive oversight of the employee relations function, ensuring consistent, legally compliant practices for manager consultation, investigations, corrective action, conflict resolution, accommodations, and documentation, while holding the VP, Employee Relations accountable for effective day-to-day execution. Volunteer Workforce Integration: Collaborate closely with the Volunteer Management and Operations teams to ensure volunteer engagement and workforce practices are aligned with HR policies and organizational culture. Crisis Management & Continuity Planning: Lead HR crisis response and workforce continuity planning, including preparedness for scenarios such as natural disasters, public health emergencies, or other crises impacting staff and volunteers. Develop and maintain plans for business continuity and employee safety, working with cross-functional leadership to ensure the USO can sustain critical operations and support to personnel during emergencies.* Lead HR technology, analytics, and digital transformation efforts in partnership with Information Technology, ensuring HR systems, data, automation, and AI-enabled tools improve service delivery, decision-making, compliance, security, transparency, and the employee and manager experience. Collaboration & Stakeholder Engagement: Work in close partnership with the CEO and executive leadership team, contributing to strategic planning and major organizational initiatives from a human capital perspective. Provide expert counsel on workforce implications of strategic decisions, organizational design changes, and major initiatives. Engage with the Board of Governors’ relevant committees (e.g., Compensation or HR Committee) on executive compensation, CEO performance evaluation, succession planning, and overall human capital strategy . Represent the USO’s HR function externally as needed, embodying best-in-class nonprofit HR practices. This is an in-person position located in Arlington, VA. Job Specifications Education & Certification: Bachelor’s degree in Human Resources, Business, Organizational Development, or a related field required. Master’s degree in HR, MBA, or related field preferred. Current professional HR certification (e.g., SHRM-SCP or SPHR) strongly preferred. Executive HR Experience: 15+ years of progressive HR experience, with at least 7 years in senior HR leadership roles (director level and above) leading broad HR portfolios in complex, multi-site organizations. Candidates should bring demonstrated executive-level depth across multiple HR disciplines, including total rewards, talent management, employee relations, talent acquisition, organizational development, HR operations, and global or internationally dispersed workforce support. Nonprofit sector experience or work in mission-driven, volunteer-supported environments strongly preferred. Strategic HR Leadership: Proven ability to design and implement HR strategies aligned with organizational goals and culture, acting as a trusted advisor to executive leadership. Experience leading organizational change, culture transformation, HR modernization, service delivery improvement, or functional turnaround initiatives in a large organization is highly desirable. HR Expertise & Compliance: Deep knowledge of U.S. employment laws (federal and multi-state) and HR best practices, including advanced expertise in talent management, benefits, compensation, performance management, talent acquisition, employee relations, workplace investigations, organizational development, and HR governance. Demonstrated success managing compliance and risk in an organization of similar scale. Experience with global HR matters, labor relations/union environments, and volunteer workforce programs is a plus. People & Culture Orientation: Strong track record of building inclusive, engaged workplace cultures, with a passion for DEI and employee development. Exceptional interpersonal and communication skills, with the ability to inspire trust, resolve conflicts, challenge assumptions constructively, coach leaders, and influence at all levels of the organization. Operational and Analytical Skills: Demonstrated competence in HR operations and systems, including HRIS, data analytics, budgeting, payroll partnership, process improvement, and service delivery. Data-driven mindset with ability to interpret HR metrics and use insights to guide decisions. Excellent organizational and project management skills to handle multiple initiatives, lead a dispersed team, and move quickly from diagnosis to disciplined implementation. Must be a strong advocate of the USO’s mission. Details The salary range for this position is $180,000-$225,000. To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels. This is an in-person position located in Arlington, VA. Background check – education, criminal and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If that’s not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference.. The mission and opportunities to make a Difference are amazing. #J-18808-Ljbffr United Way of Massachusetts Bay and Merrimack Valley