Lead Steward

Job Description

Job Description

SUMMARY:

The Lead Steward acts as a shift lead for the Stewards and communication liaison, ensuring the kitchen and dining facilities maintain peak cleanliness and operational efficiency. This role balances high-volume sanitation tasks—such as dishwashing, equipment maintenance, and waste removal—with the oversight of team assignments, breaks, and supply inventory. They are responsible for the overall organization of kitchen areas and ensuring a seamless experience for both Team Members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (include but not limited to the following)

• Serves as a communication liaison between the other shifts and management, monitoring to ensure that work assignments, breaks and meal periods occur as dictated by the schedule.
• Must operate well under pressure.
• Must have an ability to multi task.
• Ensure that necessary supplies are available to other Stewards.
• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of our vision of treating our guests and each other with kindness, dignity and respect.
• Clean and sanitize all dishware, glassware and silverware.
• Maintain cleanliness and organization of all kitchen areas and equipment.
• Maintain a pace of work, which allows supplies to be cleaned and put in their proper place, which meets business demands.
• Operate equipment as directed.
• Stock all supplies as directed by your immediate supervisor.
• Assist others in duties as directed by supervisors.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
• Sets up dishwashing machine, i.e., drains closed, tanks filled, temperatures at correct level, detergent at proper level and thoroughly cleans dishwashing equipment and working areas.
• Responsible for handling the removal of garbage; mopping and sweeping floors; washing walls and ceiling tiles.
• Wear all PPE as according to OSHA standards.
• Follow all health & sanitation guidelines.
• Assist the Cooks and Servers as necessary.
• Scrapes food from dirty dishes, pots, pans, and trays and washes them by hand or in dishwashing machine.
• Run silverware & glasses through dish machine twice.
• Sweeps and mops floor in dish area as needed.
• Refill soap & paper towels as needed.
• Washes stainless steel walls, doors, & kitchen equipment. Separates and removes trash and garbage and places it in designated containers; steam-cleans or hoses-out garbage cans as needed.
• Clean Cooler floors, doors, thresholds, kick plates, & shelves 3 times a week.
• Keep Kitchen areas stocked.

• Transfers supplies and equipment between storage and work areas by hand or by use of hand truck.
• Puts away all clean utensils; puts away & rotates stock in designated areas.
• Responsible for the overall cleanliness of all kitchen, dish room, storeroom, Grab n Go, corridors and clean and maintain REC lounge.
• Perform such other duties as assigned by Steward supervisor and/or Sous chef.
• Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.
• Perform other duties as requested by management, for example cleaning unexpected spills, or special customer requests, to ensure total customer satisfaction.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Knowledge of the appropriate supplies and equipment needed to service restaurant kitchen and casino.
• Ability to operate dishwasher and other cleaning equipment.
• Knowledge of proper usage of all cleaning chemicals according to standards.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The team member frequently is required to stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The team member must regularly lift and/or move up to 50 pounds through a crowded room and move or push a hand car/truck weighing a maximum of 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.
• While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles. The noise level in the work environment ranges from quiet to back of the house and office areas to moderate on the Gaming floor.
• Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, and eating.