Service Support Representative

Adecco is assisting a major client in their search for a Service Support Specialist in Santa Clara, CA. This is a contract opportunity, offering weekly pay and a chance to expand your experience. If this role sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

What's in this position for you?

• Pay: $35.00 - $ 40.00/hr
• Shift/Hours: Monday - Friday (8:00am - 5:00pm)
• Weekly Paycheck

Job Description :

In this role, you will serve as an initial point of contact for external customer inquiries and help ensure each request is routed to the appropriate team for action. You will facilitate the intake of customer complaints, return material authorization (RMA) requests, and general information requests, while maintaining clear communication and accurate records.

Responsibilities include but are not limited to :

• Monitor designated customer support channels and triage incoming external customer inquiries in a timely manner.

• Log inquiries into the appropriate systems and capture complete customer, product, serial number, site, and request information.

• Assess the nature of each request and direct inquiries to the appropriate Service, Technical Support, Quality, Commercial, Order Management, or other internal team.

• Facilitate customer complaint intake by gathering required information and routing the complaint through the established quality process.

• Facilitate return material authorization (RMA) intake for repair, calibration, evaluation, or return requests and coordinate required information for processing.

• Acknowledge customer requests, communicate next steps, and follow up on open items until ownership has been successfully transferred or the request is resolved.

• Identify urgent, critical, or time-sensitive customer issues and escalate them to the appropriate team or manager.

• Maintain accurate inquiry records and support reporting, process documentation, and other assignments or projects as directed by the supervisor.

Candidates must meet the following requirements to be considered:

• Bachelors Degree preferred

• 1+ years of previous customer service experience

• Experience in the Biotech/Pharma industry preferred

• Highly proficient with MS Office Suite

• Salesforce experience preferred

• Experience working with different ERPs

• Able to solve problems, assess requests and understand when to escalate

• Strong attention to detail and ability to accurately document customer information

• Ability to work well under deadlines and multitask

IMPORTANT: This job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.


Pay Details: $34.00 to $40.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.