Customer Service Representative

Customer Service Representative

Join our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S. distribution and manufacturing space.

You will find our products in home improvement centers, big box retailers, hardware stores and automotive chains. They're in the cars you drive, the trailers you tow, and the heavy-duty machinery you operate.

MAT can maintain consistent expertise and solutions across the entire supply chain. We're experts in engineering, manufacturing, quality assurance, logistics and distribution, marketing, design, and customer service — we don't just make it happen, we ensure it happens with excellence.

We're more than manufacturing, we're MAT.

Benefits

• MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
• Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
• 401k Retirement Plan + Company Match
• Career Advancement Program, training and development
• Wellness Programs, including fitness reimbursements and mental health support
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Life / AD&D, Employer Provided Life/AD&D
• and More

Principle Responsibilities

• Receive customer orders by Email and EDI.
• Maintain database records of customer profiles and prepare and maintain status reports.
• Verify and maintain customer information in SAP.
• Apply initiative and problem-solving skills in addressing customer complaints concerning product quality, billing, or service issues and referring these complaints to designated departments for investigation when appropriate.
• Develop a competent understanding of all products offered by MAT.
• Interact with inside and outside sales teams to apprise reps of any customer issues.
• Handle certain direct shipment accounts, interacting with the Merchandising dept.
• Other duties as assigned.

Qualifications

• Demonstrate outstanding verbal and written communication skills
• Ability to multi-task
• Ability to work independently and within a team
• Detail oriented
• Well organized and highly motivated
• Ability to take and follow directions from management
• Ability to take a project from A-Z with little direction

Education:

• Excellent Computer experience in Excel (Basic/Intermediate level)
• Knowledge of SAP a plus but not required
• High school diploma or G.E.D.
• 1- 3 years related experience and training

All your information will be kept confidential according to EEO guidelines.

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