Commercial Customer Success Manager
$125k - $200kCodeRabbit
About CodeRabbit CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive. Key Responsibilities Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations Drive engagement and adoption throughout the full customer journey Own a book of business to include renewals and expansion opportunities (for customers with Become a product expert and understand all components of CodeRabbit Educate customers on the best product usage, ensuring they maximize the value out of it Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit Own customer-facing communications to ensure a professional and concise message Develop and present periodic reviews to customer leadership Qualifications Great candidates often have these qualifications: At least 3+ years of experience in customer success or account management Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems Strong knowledge of the customer success space, including experience with negotiations and procurement processes Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message Ability to establish trust at the CxO level as well as with software development practitioners Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor Excellent communication skills: business fluency in spoken and written English Ability to travel about 25% of the time to meet with customers “Nice to Have” Great candidates may also have one or more of these qualifications: Experience with code review processes and tools Familiarity with AI, software developer, and open source technologies Experience with GTM at early-stage, high-growth, VC-backed startups Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps Experience with major cloud providers and cloud-native technologies Familiarity with observability, RCA, and debugging practices Our Values Collaborative Humans: Prioritizing collective intelligence Fearless Innovators: Turning obstacles into growth opportunities Persistent Passionate Developers: Thriving on complex, long-term challenges Impact-Driven Creators: Crafting intuitive tools for developers Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world What We Offer Work on cutting-edge technology with real-world impact Collaborative and innovative environment Competitive salary, equity, and benefits Professional development opportunities Target OTE is $125K -$200K. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion. #J-18808-Ljbffr CodeRabbit
- Location: San Francisco, CA This role is not eligible for relocation assistance Zifo is seeking a Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities with...CommercialRelocation packageFlexible hours
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Enterprise Customer Success Manager Full-Time · San Francisco · Adapt Who We Are Adapt API is a venture-backed startup building the agentic... ..., the health scoring model, the expansion playbook. Real Commercial Accountability : This isn't a support role with a success...CommercialFull timeContract work- ...Zscaler. We are PUMPED to expand the customer success team! Looking for someone with a technical... ...from sales hand‑off to go‑live for commercial accounts. Accountable to quick time to... ...a focus on self‑sufficiency. Account Management: Manage a portfolio of small to mid‑...CommercialWork at office2 days per week3 days per week
- ...missing link between LLMs and the real world. The Role: Customer Success Manager As a Customer Success Manager (CSM) at Tavily, you will serve... ...maximum value. What You’ll Do Act as a technical and commercial advisor, guiding customers through onboarding, implementation...CommercialFull time
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Return to jobs list Enterprise Customer Success Manager Job type: Full Time · Department: Operations · Work type: On-Site San Francisco, California... ...Sales on renewals and expansions, including forecasting, commercial structuring, and executive alignment. Build CS...CommercialFull timeWork at officeImmediate start$70k - $95k
...company transforming how government agencies manage administrative operations. Our platform... ...hats, and build for impact. ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer... ...Member: Operate as a peer alongside commercial Account Managers, sharing context, surfacing...CommercialWork at officeLocal areaHome officeFlexible hours- ...of their job that actually require people - talking to customers, being creative, and problem-solving. With a combination... ..., automation, integrations, and more! The role Our commercial Customer Success Managers use a low-touch approach to ensure customers are maximizing...Commercial
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...Role As Anthropic scales its customer base across Claude Enterprise... ...extend world-class customer success to a broader segment of customers... ...As a Scaled Customer Success Manager at Anthropic, you'll be... ...success of a large portfolio of Commercial and Enterprise customers, you...CommercialWork at officeVisa sponsorshipFlexible hours- ...combines driving onboarding with owning customer success end-to-end, plus warm inbound sales.... ...great fit for someone who’s been a Care Manager or Clinical Ops lead at a longevity / functional... ...: Competitive base equity Reports to: Head of Commercial #J-18808-Ljbffr Peak HealthCommercialContract workRemote work
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...with some of Method’s largest customers. You'll own an outsized... ...handling implementation program management, usage ramp, and renewal in... ...seat, often concurrently. The commercial upside in your book is real... ...and business drivers into successful outcomes on Method’s platform...CommercialContract work- About the role The Customer Success Manager role is a key commercial operations role at Airwallex as we continue to rapidly grow in North America. This role will work with our commercial team on our Enterprise clients through the implementation, go‑live and servicing phases...CommercialWork at office3 days per week
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CodeRabbit, located in San Francisco, is looking for a Commercial Customer Success Manager to join their team. This role involves building strong customer relationships, driving engagement with an AI-powered code review platform, and advocating for customer needs. Great...Commercial$110k - $145k
...Denise, and I’m the Head of Mid-Market Customer Success at Ashby. Our team is passionate about... ...complex technologies. In this role, you will manage a four to eight week implementation,... ...CS work). You shine as an exclusively commercial CSM, motivated by variable compensation...CommercialContract workWork at officeFlexible hours$20k - $100k
...zones. Responsibilities Act as the primary point of contact for 25-40 paying customers in the $20k-$100k+ ARR range. Maintain and improve customer retention by managing technical, commercial, and human aspects of support. Build relationships with key stakeholders at...CommercialRemote work$83.2k - $101.6k
...Partners. Join us in shaping the future of hospitality! About the Role We’re seeking a proactive and driven Customer Success Manager (CSM) to join our Commercial Customer Success team. In this role, you’ll be instrumental in ensuring the success of deployments,...CommercialWork at office$10k - $100k
...session recordings, and writes custom SQL queries. Next on the... ...ensuring they are set up for success both today and in the long term... ...have around 50 customers to manage so need to prioritize effectively... ...both technical expertise and commercial acumen. If you have a...CommercialRemote workFlexible hours$130k - $160k
...often, and takes ownership About the Role: The Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving... ...blend of technical acumen, enterprise customer empathy, and commercial mindset , along with the ability to advise both technical...Commercial$75k - $100k
A commercial real estate tech company seeks a passionate Client Success Manager. The role involves managing customer relationships, driving satisfaction, and ensuring successful onboarding. Candidates should have 3+ years in Account Management, strong communication skills...Commercial$75k - $100k
CompStak envisions a commercial real estate industry in which accurate and transparent data... ...to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize... ...The Client Success Manager is a critical customer-facing role which provides daily support...CommercialWork at officeOverseas- ...We have a small, high-agency team working out of our office in SOMA. As the second member of the customer success team , you will be a true owner of your work, managing our most critical relationships and defining the customer success motion from the ground up. What...Work at officeImmediate start
FleetWorks
San Francisco, CA15 hours ago - .... You will be a key member of Prolifics commercial team, working collaboratively with internal... .... Primary Responsibilities: Manages a portfolio that provides an end-to-end... ...accurate forecasting and reporting. Bring in customer knowledge to ensure Sales understand the...CommercialTemporary work
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...strategic advisor to client leaders across R&D, Commercial, Patient Engagement, and Operations... ...and governance across all sold and managed engagements to ensure delivery excellence... ...operate as a trusted advisor Demonstrated success in business development, from early...CommercialTemporary workLocal area$134k - $181.5k
...is setting the new standard for building a connected customer view with unmatched clarity and context while protecting... ...forecasting. Focus on variable growth opportunity, commercial value expansion motions and manage complex contract renegotiations. Exceed sales goals...CommercialContract workWork at officeWork from homeFlexible hours2 days per week$30 per hour
...seeking a Client Partner and a Manager - Client Services for its... ...‑led services, cloud, data, customer experience, engineering, and... ...solution pitches and ensure successful delivery and revenue realization... ...selling, and value‑based commercial discussions. Hands‑on...CommercialTemporary work$140k - $160k
...headquartered in Cambridge, MA, and has an office in San Francisco, CA. About the role: Lumafield is looking to bring on a Customer Success Manager (CSM) with expertise in medical devices manufacturing to drive customer outcomes and revenue growth for Lumafield’s...Work at officeFlexible hours- ...Sales team partners closely with customers to deeply understand their... ...revenue growth and long-term success on the platformwhile... ...closure, developing long-term commercial partnerships to help advertisers... ...ll work closely with Account Managers and key cross-functional partners...CommercialContract work
- ...Customer Success Manager Classe365 is growing, this means that 100s of educators around the world are getting on-board our super cool Student Information System and Learning Management System. The success for us is to take the burden of administration from any education...Flexible hours
$20k - $100k
...with RFP and questionnaire response. Our platform connects to customers' existing knowledge bases — Google Drive, Confluence,... ...scale. The Opportunity We're hiring our first ever Customer Success Manager. You won't be stepping into a playbook — you'll be writing it...Relocation
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