Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member Full Time, Lafayette, NJ 07848 About the Role Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem‑solving abilities. Effective communication and listening skills. Detail‑oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. Benefits 401(k) 401(k) matching Bonus based on performance Health insurance Paid time off Opportunity for advancement Performance based pay (Base + Commission) SIMPLE IRA with full match Paternal/Maternal leave Training & development Compensation: $35,000.00 – $55,000.00 per year #J-18808-Ljbffr Glennajones