Sr. Sales Operations Specialist

Job Responsibilities:

• Conduct research, investigate workflows, business procedures, business processes and recommend changes
• Resolving complaints on renewal contracts, invoices, and commissions
• Advising customers on pricing changes, product changes, expected delivery date and other activities
• Detail oriented review of account distribution to the sales teams, identify possible issues, and communicate effectively with sales leadership
• Involved in process improvements and identifies opportunities for efficiency with Sales Operations team
• Sales process development and training
• Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing
• Lead cross-functional projects to help resolve issues impacting core sales operations, scale and grow the areas of analytics, reporting and planning
• Perform general data entry and data management
• Ability to understand, create, and deliver top-quality, audience-appropriate communication
• Flexibility to support new areas of the business as they integrate into the OPIS business

Skills:

• 7 years of relevant professional experience
• Proficiency in Microsoft Excel
• Knowledge of NetSuite and Salesforce preferred
• Proven ability to work and interact in a fast-paced, constantly changing environment and comfortable with requirement to multi-task
• Strong analytical skills with attention to detail
• Track record for being detailed-oriented with a demonstrated ability to self-motivate and follow-through on projects
• Ability to meet deadlines
• Power BI and Tableau knowledge is a plus
• Language: English required

Education/Experience:

• Min. Bachelor’s degree