In-House Coordinator, Grady Health System

In-House Coordinator, Grady Health System

This position fills a dual role of a Family Care Coordinator and professional educator within the Grady Health System. The primary responsibility is to utilize the resources available and coordinate information with appropriate hospital and LifeLink staff to evaluate and respond to hospital referrals for the purpose of determining a potential organ/tissue donor. The clinical responsibilities may include but not limited to: unit rounding through all appropriate areas of Grady Health System to identify and respond to potential referrals; evaluate for medical suitability; initiate infectious disease testing; communicate with Referral Coordinator, Administrator on Call; and other preliminary or back-up recovery related duties and hospital staff follow-up. Apply LifeLink policies and procedures in performing and documenting the approach, authorization/disclosure, and medical/social behaviors interview of next-of-kin and other appropriate family members/associates to offer the option of organ/tissue donation for the purpose of transplantation. This combined responsibility requires a focus on building and maintaining strong relationships with appropriate hospital staff within the Grady Health System with the goal of facilitating a successful recovery of organs and tissue for transplantation.

Responsibilities:

• Development: In partnership with the assigned Hospital Development liaison
• Hospital staff development to include physicians, residents, nurses, ancillary and administrative staff:
• Act as primary communication link between LifeLink staff and hospital staff
• Develop and maintain relationships
• Maintain high visibility on all shifts
• Determine each hospital's unique working environment and organizational structure
• Evaluate process, progress and effectiveness of interactions and set new goals to advance program development and relationships
• Compiles and analyzes measurable current activity data to determine effectiveness and define new areas of focus.
• Demonstrate ability to perform critical and analytical thinking to develop strategic process improvement initiatives.
• Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
• Participates in OPO meetings, special projects, and activities as directed.
• Family Care Coordinator/Clinical:
• Provide coverage to Grady Health System, Monday Friday, and develop a coverage plan when unavailable. Some weekend and evening coverage required. Assist in coverage of Metro Atlanta Area if staffing requires.
• Participate in screening referrals ensuring a timely response and appropriate hospital collaboration for initial referral and follow-up referrals.
• Identify potential donor referrals in collaboration with hospital staff and update appropriately. Responsibilities may consist of but not be limited to:
• Thorough hospital chart information evaluation, review of patient information with Referral Coordinator and Administrator on Call for determination of medical suitability
• Coordinate pre- and post-authorization/disclosure activity with appropriate hospital staff, Referral Coordinator, and Administrator on Call
• Complete initial assessment of potential donor
• Case initiation responsibilities to include but not limited to:
• Initiate case start order set
• Obtain specimens for infectious disease testing, HLA tissue typing, and cultures
• Other recovery-related duties as directed by Referral Coordinator and Administrator on Call
• Update the Referral Coordinator, Administrator on Call, other appropriate OPO staff, and hospital staff throughout the donation process.
• Participates in OPO meetings, special projects, and activities as directed.

Requirements:

• B.A. or B.S. degree in social services or allied healthcare field.
• Ability to work outside normal business hours, including evenings, weekends and holidays as well as non-scheduled hours when necessary.
• Ability to apply sound judgment and flexibility, working autonomously with an open line of daily communication with manager.
• Demonstrated effective presentation and personal interaction skills with above average written and verbal communication skills.
• Demonstrated physical ability to lift, carry and/or move equipment of varying weight from 1 to 75 pounds for 5% of the work time.
• Reliable vehicle with good driving record and current driver's license.

Working Conditions:

Pleasant, team-oriented, interactive work environment. Daily travel within assigned service area. 24-hour availability via cell phone. Late night hours.

LifeLink is a proud Equal Opportunity Employer (EOE).

Qualifications

Skills

Required

Organization and Attention to Detail

Advanced

Written, Presentation, and Interpersonal

Advanced

Public Speaking Skills

Expert

Professional Attitude, Appearance, Demeanor

Expert

Planning and Prioritizing

Advanced

Confidentiality and Discretion

Expert

Autonomy

Advanced

Ability to use Sound Judgement

Intermediate

Ability to take Initiative

Advanced

Ability to multi-task

Advanced

Education

Required

Bachelors or better.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.