Enrollment Services Specialist II (Multiple Vacancies)

Job Title Enrollment Services Specialist II (Multiple Vacancies) Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 300865 Department Information The Office of Graduate Education is seeking an Enrollment Services Specialist II to support graduate admissions and enrollment services. As a critical member of Georgia Tech’s graduate enrollment management team, this role helps recruit and enroll a highly qualified and diverse applicant pool across the Institute’s colleges and campuses. Supporting the review and processing of more than 40,000 graduate applications annually, the successful candidate will maintain admissions records, review academic credentials and supporting documentation, assist applicants and graduate programs, and collaborate with campus partners to ensure accurate, efficient, and policy‑compliant admissions operations. You will join a collaborative team of more than 20 admissions professionals dedicated to helping prospective students successfully navigate the admissions process and begin their graduate studies at Georgia Tech. Job Summary This position executes technical validation, verification, and compliance auditing of domestic and international academic credentials with the graduate enrollment pipeline. Administers data workflows across admissions CRM and Student Information Systems, reconciles applicant and student records, and maps global education frameworks to institutional equivalency standards. Serves as a functional liaison to campus partners on admissions policies and procedures, resolves workflow bottlenecks, and supports data‑driven recruitment and yield initiatives. This position typically will advise and counsel admissions staff. This position will supervise: N/A. Responsibilities Update and maintain admissions records in admissions and enrollment management software, ensuring accurate applicant data, processing required documents, and running reports and queries to support decision‑making and daily operations. Participate in key recruitment and yield initiatives, representing the Institute and providing high‑quality support to prospects, applicants, students, and campus stakeholders to advance strategic enrollment goals. Manage multi‑channel communications (phone, email, ticketing system), executing resolution protocols for inquiries from prospects, applicants, students, and graduate programs, and campus departments to ensure operational accuracy and service standards. Deliver technical guidance regarding applicant completion criteria, document submission workflows for enrollment, and the interpretation of institutional admissions requirements. Coordinate with admissions managers and technical staff on system issues and process improvements. Perform other duties as assigned. Required Qualifications Educational Requirements High school diploma, GED Certificate or Vocational School Diploma. Required Experience Two to three years of job‑related experience. Preferred Qualifications Preferred Educational Qualifications Associate’s degree or Bachelor’s degree. Preferred Experience Three to five years of job‑related experience. 1 year of higher education experience. Knowledge, Skills, & Abilities Abilities Competency in domestic and international academic credential evaluation and transcript authentication. Knowledge of enrollment management frameworks, lifecycle workflows, and yield optimization strategies. Ability to rapidly cross‑train and deploy emerging institutional software and specialized technical tools. Advanced technical communication skills for multi‑stakeholder cross‑functional coordination. Service delivery metrics management within an academic operations infrastructure. Preferred proficiency in higher education enterprise systems (e.g., Slate CRM, Banner SIS) and document imaging platforms. Skills Basic skills in data entry and verification, customer service, and communications as applied within a university admissions office. Skills in use of office‑related and specialized computer applications are required. Preferred qualifications include experience with admissions and enrollment management software (e.g., Slate), admissions, and transcript/credential evaluation experience. Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (“USG”) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual’s race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P‑Card). This position will not travel. This position does not require security clearance. Atlanta, GA A5 Anticipated hourly range of $17.09 to $23.00 will be commensurate with qualifications. Background Check A successful candidate must be able to pass a background check. #J-18808-Ljbffr Georgia Institute of Technology