Senior Associate, Product Management - Credit Bureau Disputes

Senior Associate, Product Management - Credit Bureau Disputes Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The Card Credit Bureau Services team is embarking on a multi-year journey to re‑imagine Credit Bureau Reporting and Disputes. This role will be responsible for managing a tech team that is actively building out our end‑state experience for Credit Bureau Disputes and will have the opportunity to work with multiple aspects of the Card Business, while solving critical problems for our agents and customers. The ideal candidate for the role is someone who: Is excited by / interested in evolving novel technologies like leveraging AI to simplify and automate processes. Is comfortable with going deep on data, understanding why it is important to our use case and what action it drives. Is an integrated problem‑solving rockstar – ready to partner with a brilliant team of Process, Tech, Ops and Risk partners, to deliver a bold vision. Is a caring, invested, visionary leader, ready to guide teams to achieve this bold destination. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design. You’ll break down business epics into features and further into user stories, driving your team towards lowest effort or Minimum Viable Product (MVP) for a valid feature test. Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis‑driven assessment of data to ensure your product or feature delivers on real business needs. You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk. Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology. You’ll collaborate with designers, technologists, data scientists and subject‑matter experts to build cutting‑edge solutions to help customers. You’ll deliver well‑managed product platforms for customers by seeking to understand technology trends and architecture strategy. Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams. You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert. We want you if you are: Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn, and a seeker of new challenges. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. Do‑er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work. Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs. Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long‑lasting relationships. Basic Qualifications: Bachelor’s degree or military experience. At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering. Preferred Qualifications: Bachelor’s degree in computer science or engineering. 1+ years translating business strategy or analysis into consumer‑facing digital products. 1+ years of experience working on core product platforms powering digital experiences. 1+ years working with cross‑functional teams as a product owner in an agile development process. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary ranges: Chicago, IL: $101,100 - $115,400 McLean, VA: $111,200 - $126,900 New York, NY: $121,300 - $138,400 Richmond, VA: $101,100 - $115,400 Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. #J-18808-Ljbffr