IT Support Technician

IT Support TechnicianDublin, OHThe IT Support Technician is responsible for executing tasks related to the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements. Primary customers are the Company's operational units. The position may indirectly impact Company's business objectives when those objectives are dependent upon the consistent performance of the Company's business operations and their use of IT assets.What We OfferBenefits and Perks*Uncapped Flexible Paid Time Off.Paid on-the-job training and a comprehensive new hire program.Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.Performance-based career advancement.Educational Reimbursement Program.Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.Company-Sponsored Life and AD&D Insurance.Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.A relaxed, business casual dress code that includes jeans and sneakers!*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.What You'll Do - Essential Duties and ResponsibilitiesManage hardware inventory level of all PC hardware, monitors, phones, printers, and other technical items and peripherals that are needed to support our Retail Stores.Respond, troubleshoot, and document support calls and tickets using the provided and approved software tools.Explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilizes a wide variety of in-house developed and off-the-shelf applications.Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, and peripheral equipment and software.Work with 3rd party vendors for technical issues and other needs.Identify, isolate, and repair/resolve hardware and software problems on hardware that is returned for Stores and placed back into Inventory for use.Isolate hardware and peripherals that have been determined to be BAD or Faulty that have been returned to the Warehouse and set aside for Salvage.Complete projects within timelines and have ready to be shipped out for delivery to Stores.Utilize ticketing system to track, document and prioritize work.Contribute to technical support documentation of resolutions, processes, and procedures.Performs other duties as assigned.What We're Looking For – Qualifications and SkillsHigh school diploma or equivalent1-3 years' experience working in the IT Support fieldMinimum 1 -3 years' experience supporting Windows 10 desktop/laptop PCsExcellent customer service, interpersonal, communication skillsMust have a proven customer service backgroundExperience with Asset ManagementKnowledge of Active DirectoryPossess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related resultsDisplay professional image and demeanorExperience with Microsoft SCCM and/or other system imaging tools (required)Ability to multi-task efficiently and be detail oriented and highly organizedKnowledge & experience of Windows devices and support of Windows OSAble and willing to learn new as well as existing technologiesUnderstanding installing software, patches, updates on desktops and laptopsUnderstanding troubleshooting basic network, software, printing problemsSuccessful at working within a team environmentExcellent written, verbal and organizational skillsSense of urgency to complete all assigned tasksPhysical demands for this position frequently include: the ability to remain in a stationary position, ability to lift and transport up to 50 pounds, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.Workplace Awards & RecognitionWe are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.Our PurposeKatapult, The Aaron's Company, and Community Choice Financial have combined under a unified enterprise, bringing together complementary brands and capabilities to better serve our customers and communities.