Custodial Operations Manager

Job Overview Responsible for overseeing and managing all aspects of custodial operations. Your primary goal is to ensure a clean, safe, and well‑maintained environment for employees, visitors, and clients. This role requires strong leadership, organizational skills, and a keen attention to detail, and it aims to drive the growth of the custodial services division within the company. The Custodial Manager should actively contribute to business development by fostering strong client relationships, spotting potential service expansions, supporting proposals, and taking part in client presentations when needed. Responsibilities Foster a positive and inclusive work environment, promoting teamwork and professional development among staff. Schedule and coordinate work assignments to ensure adequate coverage and efficient use of resources. Cultivate and maintain strong relationships with existing clients, understanding their needs and ensuring high levels of customer satisfaction. Act as the main point of contact for clients, addressing inquiries, concerns, and providing effective solutions. Specify the types of cleaning tasks, frequency, and any additional services offered (e.g., carpet cleaning, window washing). Provide details about the number of staff required for the job, including their roles and responsibilities. Break down the costs for different services if applicable. Determine the types and cost of cleaning supplies and equipment for each project. Define key performance indicators (KPIs) that will be used to measure the quality of our services. Supervise and lead a team of custodial staff, including hiring, training, and performance management. Develop and implement custodial procedures, protocols, and standards to maintain a high level of cleanliness and hygiene. Oversee daily cleaning operations, including dusting, vacuuming, mopping, and waste disposal. Ensure compliance with safety and health regulations and implement best practices for custodial operations. Develop and manage the custodial budget, including forecasting and monitoring expenses related to staffing, equipment, and supplies. Identify cost‑saving opportunities without compromising the quality of services. Conduct regular inspections and quality assessments of custodial services to ensure adherence to established standards. Address and resolve issues related to cleanliness, safety, or any other concerns promptly. Liaise with vendors and suppliers to procure cleaning supplies and equipment at competitive prices. Evaluate and negotiate contracts to ensure cost‑effectiveness and quality of products and services. Coordinate maintenance and repairs for custodial equipment to ensure proper functionality and longevity. Responsible for landscaping, snow removal services, and other facility support services. Implement preventive maintenance programs to minimize downtime. Maintain open communication channels with other departments, building occupants, and management to address any custodial‑related concerns. Provide regular updates and reports on custodial operations. Assist the Director of Operations with operations and maintenance. Qualifications At least five years of custodial or facilities management experience, with two to three years in a supervisory role. Strong knowledge of cleaning methods, staffing models, scheduling, and budget management. Proven experience in custodial or facilities management, focusing on leadership roles. Strong knowledge of cleaning techniques, equipment, and chemicals, and ability to train staff. Ability to develop staffing plans and estimate custodial supply costs for new projects. Effective communication and interpersonal abilities. Familiarity with relevant safety and health regulations. Budgeting and financial management skills. Ability to travel across the USA to develop price proposals for new opportunities. Preferred Experience in supervising operations and maintenance as well as pricing custodial jobs. Additional Information If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Working Conditions The employee will work in both an office and outdoor environment, regularly visiting and meeting at worksites and traveling to client sites as needed. Physical Requirements Frequent sitting, standing, walking, climbing, lifting, stooping, and carrying. Must lift up to 30 lbs. May be exposed to extreme temperatures, confined spaces, high and precarious places, moving machinery, vibrations, and heavy machinery/equipment such as power tools and office equipment. Other Duties This job description describes the general nature and work performed by employees but is not a complete list of activities, duties, or responsibilities. Other duties may change or be assigned at the discretion of the employer. Direct Reports Supervisors and custodians. Certificates, Licenses, and Registrations COVID vaccination card. Sustainable Facilities Management Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Sustainable Facilities Management Services