Customer Service Representative

Job Description

Job Description

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. 

As a Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. 

If you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action, then this might be the perfect job for you. We are searching for someone who is driven to provide the highest level of customer service and satisfaction and who can effectively manage a variety of situations on a day day-to-day basis. 

Specific Responsibilities: 

Meet or exceed monthly sales goals. 

Receive incoming calls in a professional and courteous manner. 

Perform marketing and sales functions to sell additional work and earn business. 

Complete work orders, return customer calls, and respond to customer complaints. 

Schedule job routes for technicians and measurements 

Monitor and interact with customers on social media. 

Perform other duties as needed which may include cross-training in related positions. 

Job Requirements: 

Prior experience in the auto and/or flat glass industry is a plus. 

Strong Computer skills are required with working knowledge of Micro Soft Outlook, Excel, Word, an Power Point. 

Proficiency in navigating tablet-based technology. 

Excellent communication skills 

Good organizational and time management skills 

Professional appearance and personality 

Bi-lingual is a plus but not a requirement. 

Able to maintain a friendly demeanor while efficiently multitasking. 

Benefits: Benefits package varies by location 

We are actively interviewing for this position - Apply today and our hiring manager, Brandi will follow up!