Internet Banking Specialist

Job Description The Internet Banking Specialist is responsible for customer service with emphasis on customer satisfaction and inquiries, online banking, bill payment, account opening, and customer relationship retention and growth. Major Duties and Responsibilities Service the contact queues with responses that are both timely and accurate, including: Telephone – answer calls and service customers Email – secure and open Return calls from VRU Inbound USPS mail Support online account opening – review applications, process accounts Support online banking – review applications, troubleshoot with customers Support online bill-payments – review applications, troubleshoot Collect, review and distribute service level tracking documentation compiled from various applications. Ensure daily tasks and deadlines are met. Report issues with services vendors to CSC Manager for support as needed. Answer questions, open and process new accounts via the internet/mail. Handle requests in a professional, prompt and efficient manner. Effectively explain the products and services to customers via the internet or by telephone. Understand customer’s financial needs & cross‑sell additional products and services for relationship building. Retain existing relationships through service. Process account inquiries, address changes, email changes, account closings and account maintenance requests as directed by customers within policies and procedures guidelines. Refer customers to appropriate department manager or supervisor if unable to assist. Remain current on changes within legal, regulatory, economic, competitive, and technology environments that may affect the internet bank operation. Process deceased customer claims, gather needed information to process the claim. Maintain customer information on the computer and all follow‑up paperwork appropriately. Perform other duties as needed by management. Understand compliance areas such as OFAC, SAR, REGD, REGE, REGCC, and BSA/AML. Other projects and/or duties as assigned. Requirements Proficient PC and office software experience. Ability to analyze situations and apply basic reasoning to situations as they arise. Strong customer service skills. Familiarity with bank core operating systems and telephone systems a plus. A high school or equivalency diploma with adequate proficiency in language, math and reasoning skills. At least 3 years of experience in retail banking, call center and/or electronic services (ACH) field with equal responsibilities. Benefits Presidential Bank, FSB offers a competitive benefits package that includes paid leave, health and welfare benefits and retirement plans. Equal Opportunity Employment Presidential Bank, FSB is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law. Salary $20.00 - $28.00 per hour #J-18808-Ljbffr Presidential Bank