Customer Support Analyst

Job Description Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem‑solving skills with a keen business sense to deliver top‑notch customer‑focused support. Responsibilities Vast and varied, this role will have you getting up close and personal in all aspects of the XXX operation and will allow you to move around the business premises. Speak to our customers to take care of our needs and not only answer their queries but find ways to surprise and delight them and make sure they are retained. Monitor customer complaints on social media and reach out to provide assistance. Embrace the everyday challenges of building an exciting new shopping platform and problem‑solve them as they come up. Make sure our customer's issues are resolved. Come up with suggestions as to how XXX can improve processes and make operations more efficient. Gather customer feedback and share with our Product, Sales and Marketing teams. Ensure that the highest level of communication is maintained concerning client queries, issues and complaints. Qualifications Requirements 1-2 years of experience in customer service or operational roles preferred. Proof of experience working in a fast paced environment, startup experience preferred. Native‑level English. You love solving problems and are prepared to throw yourself at any challenge as they come up. You are prepared to work in a rotating shift system if required. You're excited about our brands and about building the best shopping experience on earth! Excellent telephone manner and interpersonal skills. Willingness to learn. Good team player. Positive and flexible attitude. Highly motivated. Professional approach. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Mode Branding