Help Desk Technician

Help Desk TechnicianAbout Rigil: Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.Location: St Marys, GA/ Kings Bay, GAJob Type: Full TimeClearance: SecretThe Help Desk Technician will provide support services in IT security and business technologies.Responsibilities: As a Help Desk Technician you will:Provide immediate, real-time assistance in response to end-user questions and trouble reports.Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.Other duties as assigned.Qualifications:High school diploma or GED required2+ years of related work experienceCyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hireExperience using Windows Deployment Services for client imagingMust possess and maintain a valid U.S. driver's licenseSecret clearance requiredKnowledge, Skills and Abilities:Ability to obtain a Top-Secret clearance.Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.