Shelter Advocate

Shelter Advocate - Women's Shelter FLSA: Non-Exempt Job Status: Part - Time Hours: 2:00pm - 10:00pm on Saturdays and Sundays (16 hours per week) Location: St. Paul, MN Reports To: Shelter Advocate Supervisor Wage Range: $19.00 - $20.60 per hour Union Gospel Mission Twin Cities (UGMTC) provides Christ-centered, life-changing pathways for all people experiencing homelessness, hunger and addiction. Mission To provide Christ-centered, life-changing pathways for all people who are experiencing homelessness, hunger and addiction. Vision To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel. Values Faith, Compassion, Respect, Integrity, Excellence. Position Summary Under regular supervision, this role assures the efficient and smooth operations of the Naomi Family Program by welcoming and signing guests in and out, ensuring completion of forms, and collecting any fees. This role also provides information to guests about any of UGMTC’S programs, policies, and/or behavioral expectations. Duties and Responsibilities Performs a broad range of administrative support functions, including answering and routing phone calls, greeting and directing visitors, volunteers, and resident guests, as well as completing routine office tasks such as data entry, mailings, and report generation. Provides information regarding all UGMTC programs including mental health and social worker services, and other needs residents may have. Collects, records, and processes fees for rooms and coordinates room vacancies. Enters guest and resident information into a database following relevant policies and procedures. Responds to security, health, and safety issues within the residential areas as well as any emergency situations. Monitors the building and grounds through camera systems as well as by walk-throughs to ensure safety of building and all entrances and exits. Documents and maintains accurate information about the activities of program participants. Assist case managers with special events and activities and other duties as needed. Supports the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community. Minimum Job Requirements High school diploma, GED, or equivalent work experience In-person customer service experience Experience working with individuals experiencing homelessness, poverty, or addiction (preferred) Six months of work experience in a human service environment (preferred) Ability to work flexible shifts, including holidays and weekends Requires a minimum of four shifts worked per month Knowledge, Skills, And Abilities Required Well-developed interpersonal communication and customer service skills to work effectively with a team, as well as in a wide range of constituencies in a culturally diverse community Ability to manage financial transactions accurately and with integrity and honesty Expansive organizational and administrative skills with attention to detail Proficiently skilled with Microsoft Office applications to enter data, track, compile, and report on program statistics Ability to read, understand and follow safety and other instructions and procedures Ability to maintain residents’ confidentiality in accordance with all policies and applicable laws Committed to engaging with and serving the homeless community Familiar with conflict prevention, de-escalation, and resolution skills, training provided Working Conditions and Physical Effort Work is performed in an emergency shelter/transitional housing environment and involves physical effort encountered in normal, everyday transitional residential environments and activities Must be able to lift to 20 pounds consistently, occasionally lifting more than 30 pounds Work requires pushing, pulling, reaching, crouching, depth perception, stooping, walking, twisting, carrying, and other physical activities Our Mission is changing lives, and we want you to join us! See more about us at ugmtc.org. Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines set forth by the organization. #J-18808-Ljbffr