Guest Services Representative Student Worker (FWS/NFWS)

Arena Guest Services Ambassador

The purpose of this position is to help scan guests with events on campus. In the Arena, every employee is expected to act as an ambassador of Grand Canyon University.

Primary responsibilities/accountabilities/essential functions:

• Provide every guest with a positive first impression of Grand Canyon University Arena by offering superior, individualized service.
• Provide GCU Arena guests with accurate event and arena information.
• Provide additional information and assistance at the Guest Services Counter.
• Enforce rules, including smoking policies and specific rules related to each event.
• Respond to emergencies by involving supervisors when needed.
• Appropriately handle guest problems or complaints and will contact a supervisor when intervention is required.
• Able to lift 25 pounds.
• Able to go up and down stairs.
• Other duties as assigned by management.
• Available to work flexible hours including evenings, weekends and holidays.
• Arena employees operate as a team, specifically related to this job: Box Office, Security, and Arena Operations.
• This is a part-time employment, and your hours will be directly related to Arena eventplease take this into consideration before applyingyour hours will not be consistent.

  Equipment used and responsibility:

  • Scan tickets, assist guests with questions, and show guests to their seats as assigned by the Guest Services Manager/Supervisor.

  Qualifications:

  • The ideal candidate will have a positive, friendly, and outgoing personality.
  • Must be punctual and customer service orientated.
  • Responsible, trustworthy, approachable, dependable, and assertive.
  • Must have a service-oriented mindset and capable of making every guest feel valued.
  • Must be able to communicate with guests and supervisor.

  Experience/Education:

  • Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
  • Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
  • Maintain good financial and academic (SAP) standing with the University.
  • You may be subject to termination if you fall below the minimum requirements.

  Pay rate: minimum wage

  Anticipated end date: June 30, 2027