Appointment Scheduler / Customer Service Representative

Appointment Scheduler / Customer Service RepresentativePerfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.Key ResponsibilitiesMake outbound and receive inbound calls to schedule appointmentsSpeak with homeowners to gather basic information and set qualified appointmentsClearly explain the purpose of our free in-home consultationMaintain accurate records of calls and appointments in our systemFollow provided scripts while maintaining a natural, conversational toneConfirm, reschedule, and manage appointment calendarsMeet daily/weekly call and scheduling targetsQualificationsPrevious call center, customer service, or appointment setting experience preferredStrong communication and phone skillsComfortable handling objections and keeping conversations on trackBasic computer skills and ability to learn CRM systemsSelf-motivated, dependable, and goal-orientedPositive attitude and professional demeanorCompensation & BenefitsCompetitive hourly payPerformance-based monthly bonuses and incentivesPaid trainingOpportunities for advancementSupportive team environmentWhat Success Looks LikeConsistently meeting or exceeding appointment-setting goalsMaintaining high-quality customer interactionsKeeping schedules organized and up to dateHow to ApplySubmit your resume along with a brief description of your experience in customer service or appointment setting.