Senior Quality Assurance & Support Engineer

Responsibilities

• Design, develop, maintain, and execute automated test suites using Playwright or similar frameworks for UI, mobile, web, API, and integration scenarios.
• Integrate automated tests into CI/CD pipelines, monitor results, investigate failures, and coordinate defect resolution with developers.
• Apply LLM-driven testing techniques and evaluate AI-powered QA tools to improve test coverage and efficiency.
• Develop manual test plans, perform exploratory and regression testing, and test identity and access management flows.
• Document defects, communicate test status and quality risks, and contribute to quality practices across the development lifecycle.
• Provide occasional end-user support by triaging issues, distinguishing user errors from configuration problems and defects, and creating user documentation.
• Collaborate with developers, product managers, and designers during planning, design reviews, and retrospectives.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.
• At least 4 years of hands-on experience in software quality assurance or testing roles.
• Experience with at least one automated testing framework such as Playwright, Selenium, or Cypress.
• Knowledge of test planning, test case design, defect lifecycle management, regression testing, and RESTful API endpoint testing.
• Experience working in Agile or Scrum development environments.
• Strong analytical, problem-solving, written communication, and verbal communication skills.
• Playwright experience, including page object models, authentication flows, and CI test execution, is strongly preferred.
• Experience with LLM-driven or AI-assisted testing is highly desirable.
• Familiarity with identity and access management concepts and OAuth, OpenID Connect, and SAML authentication protocols is desired.
• Experience with performance or security testing tools and methodologies is desired.
• Knowledge of Git, CI/CD pipelines, and cloud environments such as AWS or Azure is desired.
• Prior end-user support or help desk experience, ticket tracking, knowledge base authoring, user support, or team leadership experience is desirable.

Benefits

• 100% medical, dental, and vision coverage for employees.
• Paid time off and paid holidays.
• 401(k) match of up to 5%.
• Educational benefits for career growth.
• Employee referral bonus.
• Flexible spending accounts for healthcare, parking, dependent care, and transportation.