Branch Manager

Expected Work Hours 40 hours a week Job Description The Branch Manager II is responsible for the overall day‑to‑day management of branch operations and staff, driving performance through effective leadership, sales execution, and operational excellence. This role sets the strategic direction for the branch, builds an engaged and customer‑focused culture, and ensures the delivery of exceptional service and advisory consultation as needed to existing business banking clients in collaboration with Business Banker while continuing to grow Small Business and Consumer deposit relationships. This leader sets the direction for the branch, creates an engaged culture, and ensures exceptional service delivery to all clients within a commercial‑oriented branch location. Responsibilities include but are not limited to: Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. Ensures exceptional service delivery to all clients within a commercial‑oriented branch location. Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise. Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele. Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities. Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce. Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy. Leads and encourages identification, escalation, and resolution of potential risks. Foster a positive and high‑performing branch environment that promotes Valley's culture and drives strong associate engagement. Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships. Requirements Required Skills: Ability to prioritize, organize, delegate, and execute. Must have excellent verbal, written and interpersonal communication skills. Strong understanding of commercial banking in order to grow and serve relationships. Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products. Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues. An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud. Must be self‑driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers. Required Experience: High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills. Full-time/Part-time Full-time FLSA Exempt Pay Range Pay Range $85,200.00 - $147,200.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Valley is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status or characteristic. If you are a person with a disability and need a reasonable accommodation to search or apply for a career opportunity, please call us at View phone number on click.appcast.io, option 2, for assistance with an alternate method of access. A response to your accommodation request may take up to two business days. 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