Treasury Management Support Specialist II

Position Summary The Treasury Management Support Specialist II will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role may act as a subject matter expert for Treasury Management. Duties & Responsibilities Provide direct support to customers and associates by responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email. Provide training for all treasury management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, Integrated Payables and Remote Deposit Capture. Complete system setup and maintenance items for existing and new treasury management products and services. Prepare customer documents required to maintain treasury management services and commercial deposit accounts. Assist business customers who have experienced fraud on their account. Provide specialized line of business support. Maintain knowledge of regulations surrounding treasury management services. Identify and resolve issues within assigned responsibility, elevating urgent matters to management. Other special projects as directed. Education & Experience Knowledge of: Strong oral and written communication skills Advanced knowledge of the line of business policies, procedures and products Operational workflows and secure file transmissions Ability to: Multi-task and work independently Solve problems independently while applying logic and discretion Adapt to change and respond to all requests in a professional manner Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks Analyze and solve problems for which there are not always precedents Maintain visual attention and mental concentration for extended periods of time Understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment Education and Training High School diploma or equivalent required; Associate or Bachelor's degree preferred. 3+ years of customer service experience preferred. 2+ years of experience in bank operations required, with a focus in treasury management preferred. Previous experience in roles identifying customer needs to expand relationships. Requires strong background working with a variety of PC operating systems. Requires knowledge of Microsoft Office, Excel and Adobe Acrobat. Compensation and Benefits Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $24 - $29/ hour) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being now and in the years to come are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. #J-18808-Ljbffr