Lead - Branch Operations - Casa Grande, AZ

Own Your Work. Own Your Future.

At RGA, you're not just working a job-you're investing in your future. As part of our Employee Stock Ownership Plan (ESOP) , you earn real equity and get a voice in a company that treats you like a person, not a number. That means when we grow, you grow . Whether you're starting out or looking to advance, this is a place where your work makes a real impact-and where leadership listens.

Why You'll Like It Here:

• Real Ownership - You earn equity. That means real financial growth, not just a paycheck.
• Supportive, Respectful Culture - We treat you like a pro and trust you to do your job-no micromanaging
• Strong Benefits - Medical, dental, vision, 401(k), PTO, vacation, holidays, and stock ownership.
• Career Growth - Learn hands-on skills and move up fast. Many of our managers started on the floor.
• Purposeful Work - What you build here helps keep America running-schools, farms, factories, and more.

You Belong Here If You're:

• Reliable, motivated, and ready to learn
• Proud of your work and your team
• Looking for more than just another job

Sound like you? Don't wait-apply today and start building a future you truly own.

THIS POSITION WILL BE A WORKING LEAD - BRANCH OPERATIONS REQUIRED TO ALSO FABRICATE PRODUCTS, TALK TO CUSTOMERS AND RUN A SOLO OFFICE TO START OUT. YOU WOULD BE THE ONLY PERSON IN THE OFFICE/SHOP ON A REGULAR BASIS FOR THE FIRST FEW MONTHS.

Position Purpose:

To support and drive the daily operations of a branch location by providing exceptional customer service, coordinating workflow, supporting fabrication and fulfillment activities, maintaining inventory accuracy, and ensuring efficient branch execution. The Branch Operations Lead serves as the primary operational resource within a growing location and helps establish the processes, standards, and habits necessary for long-term success.

Goals of Position:

• Ensure efficient and effective daily branch operations
• Deliver outstanding customer service and support
• Maintain inventory accuracy and operational readiness
• Support safety, quality, and process compliance
• Improve workflow efficiency and branch performance
• Support branch growth and future operational leadership development

Responsibilities:

• Serve as the primary point of contact for customer service, counter sales, inside sales, quotations, order entry, product identification, and order follow-up while building strong customer relationships.
• Perform and support fabrication of rubber products, hose assemblies, gaskets, belting, and related industrial products while maintaining quality and safety standards.
• Coordinate daily workflow, order prioritization, customer pickups, deliveries, shipping, receiving, and fulfillment activities to meet customer expectations.
• Maintain inventory accuracy through receiving, stocking, cycle counts, inventory monitoring, and communication of stock needs or shortages.
• Communicate effectively with customers, vendors, outside sales representatives, and internal team members to support branch operations and resolve issues.
• Inspect completed work to ensure accuracy, quality, and compliance with company standards before reaching the customer.
• Maintain a clean, organized, safe, and customer-ready branch environment while following company policies and operational procedures.
• Identify operational challenges, take ownership of problem resolution, and support process improvements that enhance efficiency, service, and branch performance.
• Support the development of operational processes, best practices, and future growth initiatives as the branch expands.
• Perform other duties as assigned.

Major Challenges:

• Balancing customer service responsibilities with operational demands
• Managing multiple priorities in a fast-paced branch environment
• Maintaining inventory accuracy and workflow efficiency
• Ensuring quality and timely completion of fabrication and fulfillment activities
• Building operational consistency and discipline in a growing location
• Solving customer and operational issues with limited resources

Skills and Qualifications:

• Strong customer service, communication, and relationship-building skills
• Mechanical aptitude and comfort working with tools, measurements, and shop equipment
• Ability to manage multiple priorities and adapt to changing demands
• Strong organizational, problem-solving, and decision-making skills
• Knowledge of industrial distribution, fabrication, warehouse operations, or related industries preferred
• Ability to work independently while supporting team objectives
• Intermediate computer proficiency including order entry, MS Office, email, inventory systems, and quoting software
• Strong attention to detail and commitment to quality and safety

Authority:

Act Alone:
• Address routine customer service, order, and operational issues
• Prioritize daily workflow and branch activities
• Coordinate order fulfillment, customer pickups, and shipping activities
• Maintain branch organization, housekeeping, and inventory support activities
• Resolve day-to-day operational challenges within established guidelines

Touch Base with Supervisor:
• Discuss inventory shortages, purchasing needs, or workflow concerns
• Review customer issues requiring escalation
• Discuss operational improvements and branch performance opportunities
• Coordinate branch priorities and resource needs
• Communicate significant operational or customer concerns

Need Approval from Supervisor:
• Approve major pricing exceptions or customer concessions
• Authorize significant inventory purchases or expenditures
• Implement major process or operational changes
• Make hiring, disciplinary, or termination decisions
• Commit company resources outside established authority levels

Evaluated Quarterly On:

• Work Product & Productivity
• Dependability & Attitude
• Cooperation, Communication & Initiative
• Customer Service & Responsiveness
• Problem Solving, Trust & Leadership
• Quality, Safety & Compliance

Education and Experience:

• Required: High School Diploma or equivalent
• 3-5 years of experience in industrial distribution, fabrication, warehouse operations, customer service, inside sales, or related fields preferred
• Mechanical aptitude and hands-on operational experience strongly preferred
• Previous leadership experience helpful but not required
• Experience with rubber products, hose, gasket, belting, or related industrial products preferred

Certificates/Licenses/Registrations:

• Driver's License with an insurable driving record
• Forklift certification preferred or ability to obtain certification

Physical Demands:

• Must be able to stand and walk for extended periods
• Frequently required to bend, reach, lift, carry, and handle materials
• Must be able to safely operate shop equipment and tools
• Regularly required to lift up to 50 pounds
• Heavier materials may require mechanical assistance or team lifting
• Must be able to communicate effectively in English with customers and team members

Work Environment:

• Combination of shop, warehouse, and office environments
• Moderate to high noise levels
• Exposure to industrial products, fabrication equipment, and warehouse activities
• Fast-paced customer service and operational environment

Growth Path:

This position is designed as a developmental role for future operational leadership. As the branch grows, the Branch Operations Lead may assume increased responsibility for staffing, scheduling, purchasing, production flow, safety, training, inventory management, and overall branch performance. In a larger, more established location, this role is expected to develop into an Operations Manager position.

The pay range for this role is:

50,000 - 70,000 USD per year (75 - Casa Grande)