Lead - Branch Operations - Casa Grande, AZ

Operations Manager

Own Your Work. Own Your Future.

At RGA, you're not just working a job-you're investing in your future. As part of our Employee Stock Ownership Plan (ESOP), you earn real equity and get a voice in a company that treats you like a person, not a number. That means when we grow, you grow. Whether you're starting out or looking to advance, this is a place where your work makes a real impact-and where leadership listens.

Why You'll Like It Here:

• Real Ownership - You earn equity. That means real financial growth, not just a paycheck.
• Supportive, Respectful Culture - We treat you like a pro and trust you to do your job-no micromanaging
• Strong Benefits - Medical, dental, vision, 401(k), PTO, vacation, holidays, and stock ownership.
• Career Growth - Learn hands-on skills and move up fast. Many of our managers started on the floor.
• Purposeful Work - What you build here helps keep America running-schools, farms, factories, and more.

You Belong Here If You're:

• Reliable, motivated, and ready to learn
• Proud of your work and your team
• Looking for more than just another job

Sound like you? Don't wait-apply today and start building a future you truly own.

This position will be a working ops manager required to also fabricate products, talk to customers and run a solo office to start out. You would be the only person in the office/shop on a regular basis for the first few months.

Position Purpose:

To oversee and coordinate daily operational activities to ensure efficient workflows, safety compliance, inventory accuracy, and high-quality customer service. The Operations Manager is responsible for optimizing processes, supporting employee performance, and ensuring operational alignment with company objectives.

Goals of Position:

• Ensure efficient and effective daily operations
• Maintain inventory accuracy and operational readiness
• Support safety, compliance, and process adherence
• Improve operational efficiency and workflow performance
• Support cross-department collaboration and communication

Responsibilities:

· Oversee daily operational activities, including warehouse, shop, and logistics functions

· Manage staffing, scheduling, and workflow to meet operational demands

· Ensure compliance with safety regulations, company policies, and procedures

· Monitor inventory levels, receiving, and material flow

· Collaborate with sales, purchasing, and customer service teams to support fulfillment

· Identify operational issues and implement process improvements

· Train, coach, and evaluate operational staff performance

· Address operational challenges and customer-related escalations

· Support audits, reporting, and performance tracking

· Perform other duties as assigned

Major Challenges:

· Balancing operational efficiency with changing business demands

· Managing staffing and workflow in fast-paced environments

· Maintaining safety and compliance standards consistently

· Coordinating multiple departments and priorities

· Identifying and resolving operational bottlenecks

Skills and Qualifications:

· Strong leadership, organizational, and problem-solving skills

· Ability to manage people, processes, and performance

· Knowledge of inventory, logistics, or warehouse operations

· Effective communication and collaboration skills

· Proficiency in Microsoft Office and operational systems

· Ability to prioritize tasks and meet deadlines

Authority:

Act Alone:

• Direct daily operational activities and workflow
• Assign tasks and manage operational staffing
• Address routine operational and customer service issues

Touch Base with Supervisor:

• Discuss staffing needs, workflow challenges, or performance concerns
• Review operational metrics and improvement opportunities
• Aligning operational priorities and goals

Need Approval from Supervisor:

• Approve major process changes or capital expenditure
• Make final hiring or termination decisions
• Implement significant operational or policy changes

Evaluated Quarterly On:

· Work Product & Productivity

· Dependability & Attitude

· Cooperation, Communication & Initiative

· Problem Solving, Trust & Leadership

· Confidentiality & Compliance

Education and Experience:

· Required: High School Diploma or equivalent

· 5–8 years of experience in operations, warehouse, or logistics management

· Prior leadership or management experience preferred