Front of House Counselor

EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Front of House Counselor Compensation $12/hr Semi-monthly payment. Direct deposit required. We offer Full Time and Part Time Availability Hourly position. Must be able to work flexible schedule - Camps is open 7 days/week, 5:50am to 8:00pm, weekends and holidays are required, but time off is permitted with 2 weeks advance notice. About the Job The Front/Back of House Counselor will assist with animal care, data entry, scheduling and confirming appointments/reservations, greeting all pet parents and dogs, maintaining Top Dog logs, selling baths/packages/trainings, administrative task of filing/client information/answering pet parent questions via phone and in person, cleaning, preparing dog meals and providing excellent customer service. Primary Responsibilities Greeting all pet parents and dogs. Checking in and out dogs. Front desk administrative duties of data entry, computer maintenance, phone calls, filing and updating client information. Scheduling and confirming appointments and reservations. Promote and sell baths, day care and boarding packages and training sessions. Manage 2-3 people at one time. Cleaning throughout front and back areas. Maintain a safe environment. Provide excellent customer service. Be always active and attentive to dogs and pet parents. Ensure thorough and proper cleaning of back of camp. Ensure cabins/suites are deep cleaned and spot cleaned correctly, and perform cleaning as needed. When boarders are out, ensure all cabins/suites cleaned if any mess and well organized. Assist with new camper interviews. Run check in and out dogs. Ensure BOH checklist is completed and shift huddles are done every day. Ensure quality of performance with all BOH Operations including medications/feeding/food logs/cleanliness, etc. Other duties as determined important to the operations of Camp Bow Wow Pearland, TX by the Franchise Owner. Essential Skills Extremely energetic, outgoing, upbeat with a positive personality. Must be able to work at a fast pace, in a team environment, and have exceptional customer service skills. Must love dogs - noise, hair, messes, smiles. Requirements Must have a high school diploma or equivalent. At least 21 years or older. Be able to lift dog food and supplies. Constantly walk and/or stand entire shift. Must have previous experience with customer service. Available to answer the phone and text messages at all times. Ability to build client relationships. Demonstrate effective oral and written communication skills. Strong face-to-face customer service orientation with a high sense of urgency. Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the organization. Working knowledge of basic web-based software and computer skills. Effective collaborative skills, performing comfortably in group settings. You must have your own reliable transportation. You must not be allergic to animals. Other Information Full-Time/Part-Time: Full Time and/or Part-Time Salary: $12/hr Location: Pearland This position is currently accepting applications. #J-18808-Ljbffr Camp Bow Wow Pearland