Lead

About The Role The Lead plays a pivotal role on the management team in driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences at every touchpoint. This position requires a combination of hands‑on leadership, strong work ethic, operational knowledge, and a passion for cannabis education and outstanding customer service. Essential Duties & Responsibilities Assist in training and development of the staff, building daily huddles and zone charts, and motivating the team toward achieving goals. Show leadership by arriving in uniform on time, creating memorable experiences for customers, and role‑modeling the company way. Coach staff and set standards of success for every team member. Assist the management team in all day‑to‑day leadership functions and store maintenance. Support team morale, inclusion, and professional growth; participate in store events, promotions, and team‑building efforts. Embodiment and promotion of the company’s core values and mission. Revenue and Business Leadership Lead and assist in meeting all revenue and sales expectations and communicate critical business information to the team. Build and share daily huddle notes with all team members. Build meaningful relationships with customers and lead by example in fostering a culture of customer service. Participate in building a weekly competitive analysis and champion the business. Assist in inventory processes and reconciliation to ensure accuracy and prevent loss. Assist in closing procedures, including cash counting and packing nightly cash deposits. Actively promote sales through customer engagement, upselling, and supporting product‑knowledge development. Day‑to‑Day Leadership Lead and assist in daily store opening and closing duties such as cash management, inventory reconciliation, and overall business operations. Assist participants in training from the leadership team on all day‑to‑day business functions. Prepare in‑store cash flow: till setting, cash handling, and cash deposit. Ensure adequate upkeep of the store and communicate maintenance needs to management. Inventory Management Lead and assist in creating a culture of compliance through adherence to all compliance requirements. Assist with all inventory processes: daily cycle count, intake, invoice management, organization, and staff training. Prioritize shelf stocking and keep online menus accurate by collecting necessary information from management. Assist in customer order fulfillment, ensuring accuracy and timeliness. Assist in inventory organization, disposal, and be knowledgeable on all inventory compliance processes. Customer Experience Assist with in‑store visual merchandising of products and lead training on customer journey expectations. Increase knowledge and awareness of sales, promotions, and leads; lead by example in customer communications. Lead and promote customer loyalty sign‑up initiatives. Build meaningful relationships with customers to ensure loyalty and repeat business. General Meet all other leadership requirements as relayed by the store management team. Serve as an adaptable leader with high communication with leadership and store employees. Perform other duties as assigned. Qualifications, Education, And Experience In‑depth knowledge of cannabis products, strains, and industry trends. Strong understanding of local and state regulations governing cannabis operations. Excellent leadership, communication, and organizational skills. Ability to travel to multiple locations per week. Strong written and verbal communication skills. Positive attitude and flexibility. Microsoft Suite experience. Familiarity with POS systems, Dutchie, METRC, or other cannabis‑specific software preferred. Strong cash‑counting skills. Strong organizational skills. We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly. #J-18808-Ljbffr Good Day Farm