Title & Tag Agent

Job Description

Job Description

Job Title: Title & Tag Agent
Locations: Lackawanna, Monroe, Luzerne & Wayne Counties (PA)
Join the growing team at Northeast Title & Tag – part of Team Thompson!

About Us:
Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15+ locations and growing, we’re proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers.

As part of Team Thompson, our Title & Tag Agents are more than just clerks — they’re knowledgeable professionals who guide our customers through DMV processes and paperwork with patience and precision. If you enjoy helping people, love learning new things, and want to grow with a company that values its team, this is the opportunity for you.

What You'll Do:

• Assist customers with a wide variety of DMV-related services, including vehicle titles, registrations, transfers, renewals, plates, and more

• Ensure all paperwork is accurate, complete, and submitted in compliance with PennDOT regulations

• Communicate clearly and kindly with customers — both in person and over the phone

• Maintain organized records and files in accordance with company and state guidelines

• Operate point-of-sale systems and process customer payments

• Deliver excellent service in a fast-paced office environment, where multitasking is a must

Training & Growth Opportunities:

• Cross-training available across four divisions: Title & Tag, Insurance, DOT Compliance, and Pack & Send

• Opportunity to obtain your insurance license if you’re interested in exploring a sales or customer advisor path

• Notary Public certification is required within the first 90 days (we’ll help you get certified — if you’re already a Notary, even better!)

• Internal promotions and career growth are strongly encouraged — many of our team members have built lasting careers here

Who You Are:

• Friendly, reliable, and eager to learn

• Able to handle customer interactions with professionalism and empathy

• Detail-oriented and organized — you enjoy checking boxes and getting things right the first time

• Comfortable working with computers and handling paperwork

• Ready to grow with a company that invests in its people

Preferred (but not required):

• Prior experience in a customer service, dealership, notary, or DMV-related role

• Notary Public certification

• Bilingual or multilingual

Minimum Requirements:

• 1+ year of customer service experience

• Valid driver’s license

• Must be able to pass a background check

• Ability to obtain Notary Public certification within 90 days of hire

Why Work With Us?

• Family-owned, fast-growing company with long-term career potential

• Supportive, team-oriented culture

• Opportunities to grow in multiple directions — operations, compliance, insurance, sales, and more

• We believe in promoting from within and helping our team members succeed

Ready to join a company where your growth is only limited by your ambition? Apply now and become part of Team Thompson at Northeast Title & Tag.