Shipping Supervisor --1st Shift

Job Description

Job Description

Who We Are:

With 44 locations throughout Pennsylvania, New Jersey, Maryland, Delaware and West Virginia and over 500 teammates, APR Supply Co. is a premier full-service distributor of plumbing, HVAC and hydronic supplies. We seek talented, enthusiastic, and customer-focused individuals to join our team.

Why You’ll Love Us:

At APR Supply, we believe great work starts with strong relationships. As a family-owned distributor, we are committed to long-term growth—for our customers and our teammates.

You will find meaningful work, opportunities to grow, modern tools that support your success, and a team that values accountability, excellence, and results. We offer competitive pay, strong benefits, and the stability of a company that invests in its people for the long haul. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more.

Job Summary:

The position is responsible for overseeing daily shipping operations and supporting drivers across the company by assisting with problem-solving, resolving operational issues, and staffing coverage. This role also maintains regulatory compliance, ensures safe, reliable, and customer-focused service, provides direct leadership, and promotes accountability across the shipping function. This is a 1st Shift position, and the days are Monday through Friday 7:00am - 5:00pm.

What You’ll Do:

• ·Respond to customer concerns related to deliveries, pickups, service, or shipping accuracy.

  · Investigate issues, coordinate timely resolutions, and communicate outcomes to the appropriate teams.

  · Identify recurring service problems and recommend corrective actions.

  Teammate Leadership and Accountability

  · Provide daily direction, coaching, and support to shipping teammates and drivers.

  · Set clear expectations for safety, attendance, productivity, conduct, and customer service.

  · Address performance or conduct concerns promptly and consistently.

  · Document and administer disciplinary action in accordance with company policies and established procedures.

  DOT Compliance and Driver Safety

  · Monitor Department of Transportation requirements and maintain required driver and vehicle documentation.

  · Support compliance with hours-of-service, inspection, licensing, and other applicable requirements.

  · Coordinate and deliver driver safety training, including onboarding, refresher training, and corrective coaching.

  · Review safety incidents, trends, and follow up on corrective actions.

  Driver Coverage and Daily Operations

  · Provide and coordinate driver coverage at all hub locations to maintain service levels during absences, peak demand, and schedule changes.

  · Reassign routes, drivers, or resources as needed to support timely deliveries.

  · Communicate coverage plans and operational changes to affected teammates and departments.

  Fleet and Equipment Management

  · Assign vehicles and equipment based on route requirements, driver qualifications, availability, and operational needs.

  · Monitor equipment condition and coordinate maintenance or repairs with the appropriate partners.

  · Conduct and document vehicle-cleaning audits, communicate findings, and follow up on deficiencies.

  Geotab and Telematics

  · Use Geotab and other telematics systems to monitor vehicle activity, driver behavior, route performance, and safety trends.

  · Investigate exceptions or alerts and coach drivers when improvement is needed.

  · Maintain accurate system assignments and provide relevant reporting to leadership.

  Pickup Requests

  · Review, prioritize, and coordinate customer pickup requests.

  · Assign pickup work based on route capacity, timing, equipment, and driver availability.

  · Communicate status updates and resolve pickup-related issues promptly.

  Key Performance Indicators

  The Shipping Supervisor will be responsible for monitoring, reporting, and improving key performance indicators, including, but not limited to:

  · Departure times

  · On-time deliveries and time stops

  · Incident tracking- Safety Rate

  · Cost per stop

  · Planned routing versus actual routing and associated costs.

  · MPG tracking- Driver habits

  · Idle time percentage

  · Vehicle Utilization rate

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