IT Helpdesk Associate (RCC)

60004 Arlington Heights 13.05.2026 WITRON Service America LP Join WITRON as an IT Helpdesk Associate (RCC)! As an IT Helpdesk Associate, you play a key role in ensuring the stability and performance of our client’s logistic distribution centers built on in‑house warehouse management software (WMS) reports and dialogs. You combine proactive and reactive monitoring with deep analysis to identify, understand, and resolve application and system issues. Working with advanced tools, and real‑time data, you help maintain smooth operations and continuously improve system reliability in a dynamic environment. Salary: $50,000 a year As an IT Helpdesk Associate, you will: Act proactively and reactively to detect, investigate, and resolve incidents with minimal disruption. Conduct in‑depth root cause analysis using logs, monitoring tools, and PLSQL queries. Go beyond surface‑level fixes by persistently digging into complex or hidden issues until fully understood and resolved. Continuously challenge the status quo by identifying opportunities to improve system stability and processes. Take ownership of incidents, demonstrating curiosity, persistence, and a drive to achieve lasting solutions. Document findings, resolutions, and improvement actions within the ticketing system. Escalate critical issues appropriately and communicate clearly with internal teams and clients. Collaborate with a high‑paced team and contribute to ongoing optimization efforts. Requirements: Strong problem‑solving and logical thinking: Ability to analyze complex issues and deliver effective solutions. Experience with PL/SQL (Preferred): Familiarity with SQL databases and the ability to query and manipulate data using SQL. General IT or Computer Interest (Required): A genuine interest in technology, computers, and IT systems. Stress Resilience: Capacity to handle pressure and maintain composure during challenging situations. Attention to Detail and Thoroughness in Data Analysis and Collection: Meticulous approach to data accuracy and completeness. Adaptability: Flexibility to adjust to changing priorities and manage multiple tasks efficiently. Customer‑Focused Mindset: Prioritization of customer needs and excellent communication abilities. Physical Requirements: Continuous walking, climbing, squatting, kneeling, and standing. Why WITRON? Innovative Environment : Be at the forefront of technology with WITRON's advanced automated material handling system. Continuous Growth : Drive operational excellence and continuous improvement with ample opportunities for career development and advancement. Competitive Benefits : WITRON values employees and strives to create a supportive and rewarding work environment. We offer three bonus opportunities, comprehensive health benefits, company‑paid basic life, dependent life, AD&D, short‑term disability, long‑term disability insurance, a great 401(k) match, dental insurance, vision insurance, accident insurance, hospital indemnity insurance, critical illness insurance and much more. Join WITRON and be part of a team that's shaping the future of automation logistics! Apply now to take the next step in your career journey. WITRON is proud to be an Equal Opportunity Employer, Race/Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation. #J-18808-Ljbffr Emplify