Reception Agent-N

Reception Agent

We are seeking a friendly and professional Reception Agent to join our Front Office team. As the first point of contact for our guests, you will provide exceptional service throughout the guest experience, from check-in to check-out.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $28.42 ~ $35.53 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Flexibility to work a variety of shifts based on operational needs. Scheduled hours may include 6:00 AM to 2:00 PM, 9:00 AM to 5:00 PM, or 2:00 PM to 10:00 PM and overnight shift 10:00 PM to 6:00 AM. Must be available to work weekends and holidays.

Responsibilities

Additional Responsibilities Include:

• Welcome guests and manage check-in/check-out procedures.
• Answer phones and provide information about hotel services and local attractions.
• Handle reservations, guest requests, and special accommodations.
• Process payments and perform cashiering duties accurately.
• Deliver outstanding customer service and resolve guest concerns professionally.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain a clean and organized front desk area.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent.
• Minimum of one (1) year of hotel experience.
• Strong verbal and written English communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail, accuracy, and organizational abilities.
• Ability to perform basic mathematical calculations and cash-handling duties.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Ability to work independently and collaboratively as part of a team.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Luxury hotel experience.
• Guest relations experience.
• Experience using hotel Property Management Systems (PMS).
• Experience with Opera PMS.