Customer Service Coordinator

Copilot said:

Customer Service Coordinator (B2B Order Management)

Irvine, CA | Onsite | $25-$35/hour

Monday-Friday, 7:30 AM-4:00 PM | Rotating Saturdays & Holidays

Join a High-Growth Company Where Customer Service Drives the Business

Are you a customer service professional who thrives in a fast-paced environment and enjoys managing complex orders, solving problems, and building strong customer relationships? We're seeking a highly organized and detail-oriented Customer Service Coordinator to join a rapidly growing organization supporting major retail and distribution partners across the country.

This is more than a traditional customer service role. You'll be at the center of operations, working closely with customers, production, logistics, and sales teams to ensure orders are processed accurately, inventory is aligned, and customers receive exceptional service. If you enjoy multitasking, working with data, and making things happen in a high-volume environment, this could be the perfect opportunity.

What You'll Be Doing

• Manage customer orders from receipt through fulfillment using EDI and manual order processing systems.
• Enter and update customer orders accurately and efficiently.
• Review order data for discrepancies and resolve issues quickly.
• Monitor inventory levels and assist with forecasting and order planning.
• Serve as a primary point of contact for customers via phone and email.
• Respond to inquiries regarding orders, products, inventory availability, and shipping status.
• Investigate and resolve customer concerns while providing outstanding service.
• Coordinate closely with production, logistics, and sales teams to ensure timely order fulfillment.
• Track order status and proactively communicate updates to customers.
• Maintain detailed records of customer interactions, order changes, and resolutions.
• Analyze large datasets and item spreadsheets using Excel to support customer and operational needs.

What We're Looking For

• 5-7 years of customer service, order management, or account coordination experience.
• Background supporting B2B customers in a manufacturing, food production, distribution, consumer goods, furniture, or other product-based environment.
• Experience working with major retailers, grocery chains, distributors, or large commercial accounts.
• Strong order entry and data management experience.
• Familiarity with EDI systems and electronic order processing.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.

Required Technical Skills

• Advanced Microsoft Excel proficiency:
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Advanced Formulas
  • Data Analysis
  • Managing large SKU and inventory spreadsheets
• Experience with EDI order processing systems strongly preferred.
• Experience with Macros or advanced reporting tools is a plus.

Why You'll Love This Opportunity

• Be part of a growing organization with significant advancement opportunities.
• Work in a collaborative, team-focused environment.
• Play a critical role supporting nationally recognized retail customers.
• Gain exposure to operations, supply chain, inventory management, and customer account management.
• Competitive compensation and comprehensive benefits package.
• Join a company where high performers can grow quickly as the business continues to expand.

What Success Looks Like

• Customer orders are processed accurately and efficiently.
• Retail customers receive timely and professional communication.
• Order discrepancies and issues are resolved quickly.
• Inventory and order data remain accurate and up to date.
• Production, logistics, and customer service teams stay aligned.
• Customers view you as a trusted and reliable partner.

Additional Information

• 100% onsite position in Irvine, CA.
• Compensation: $25-$35/hour.
• Schedule: Monday-Friday, 7:30 AM-4:00 PM.
• Rotating Saturday and holiday coverage required.
• Future scheduling flexibility may include rotating shifts such as:
  • Monday-Friday
  • Tuesday-Saturday
  • Sunday-Thursday
• Candidates must be comfortable completing a background check and drug screening.
• Excel proficiency will be assessed during the interview process.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Company-Paid Life & Disability Insurance
• Daily Lunches and Office Perks
• Significant Career Growth Opportunities in a High-Growth Environment

If you're a customer service professional who enjoys managing high-volume orders, partnering with major retail customers, and leveraging advanced Excel skills to drive operational success, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.