Care Manager

Liberty Resources is seeking a Full-Time Care Manager with our Safe Options Support (SOS) program located in Monroe County, NY.

The Safe Options Support (SOS) Care Manager will be a key member of a collaborative, multi-disciplinary team seeking to engage the unhoused population of Monroe County from a trauma informed, person-centered, strengths-based, non-judgmental, autonomous, and barrier free approach. The team’s mission is to is to ensure the greatest level of independence and well- being for homeless and unstably housed individuals who are traditionally marginalized or underserved with compassionate care and connection to needed resources. The SOS team consists of a Team leader, Licensed Clinician and/or Nurse, Care Managers, and Peer Specialists. The team will support program participants through the application of the highly acclaimed, Critical Time Intervention, evidence-based, model of care.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

What We Offer:

• A Collaborative and Supportive Team Atmosphere
• Competitive Compensation and Paid Time Off Package
• Family-Friendly Workplace
• Medical/Dental/Vision Coverage
• 401(k) Retirement Savings Plan
• Continuing Education Opportunities

Care Manager Job Responsibilities:

• Consistently outreach and build relationships with displaced and unhoused persons; meet participants where they are physically and behaviorally at known “hangouts” or “hot spots” within the community, hospital settings and anywhere applicable.
• Make referrals to necessary care and support services utilizing warm handoffs.
• Work closely with any existing care team(s) of individuals being served.
• Monitor engagement in services and status of permanent housing through continued connection to ensure stability, independence and wellbeing in their new community.
• Administer assessments related to mental health, addiction, and/or social determinants of health (training is provided).
• Crisis management and safety planning using the Columbia Protocol and other best practices.
• Completes all required documentation, in timelines in accordance with program standards.

Care Manager Qualifications:

• Preferred candidates for the Care Manager position would have a Bachelor’s degree or higher, preferable in psychology, social work, sociology, or related field or be a New York State Licensed Practical Nurse (LPN). Past case management work experience will be considered in lieu of Bachelor’s degree.
• Experience providing advocacy with homeless and/or precariously housed populations preferred but not required.
• Experience as provider and/or recipient of behavioral health, substance use and/or homeless services.
• Knowledge of:
  • homeless resources within the community;
  • treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff;
  • community-based organizations and opportunities for continuing wellness development of participants;
  • Intentional Peer Support models, best practices and methods of implementation.
• Awareness of the various personal and systemic issues that hinder access to care.
• Bi-lingual in Spanish and English preferred.

Care Manager Required Skills and Abilities:

• Candidates are required to possess the ability to understand, support and operate from a strength-based approach, display professionalism in all settings, and recognize the importance and benefits of relationship building and collaborating with other service providers.
• Candidates must have the ability to solve complex problems using creative solutions and act consistently in a manner that demonstrates dignity and respect for participants is required, as well as the ability to de-escalate participants in times of crisis.
• Candidates must have respect for and high level of comfort around people experiencing psychiatric crises and the ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery.

Pay: $23.12 per hour

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment.

Welcome to Wholehearted Health!