Inside Sales & Customer Success Representative

Inside Sales & Customer Success Representative

Location: Summerville, SC

Company: Lawn Doctor

Support Customers. Build Relationships. Grow Your Career.

At Lawn Doctor, we're more than a lawn care company. We're a team committed to creating exceptional customer experiences. We're looking for an Inside Sales & Customer Success Representative who enjoys talking with people, building relationships, and helping customers find the right solutions for their lawns. This is a high energy, phone based sales role where you'll spend your day connecting with homeowners through phone calls, text messages, and email. Your success is rewarded through a competitive base salary plus performance based commissions. You'll follow up on leads, educate customers about our services, recommend solutions based on their lawn's needs, and help grow relationships with both new and existing customers. If you're organized, goal oriented, and enjoy turning conversations into long term customer relationships, we'd love to meet you.

What You'll Do

• Follow up with company generated leads and convert inquiries into new Lawn Doctor customers.
• Contact existing customers through phone calls, text messages, and email to recommend additional services based on technician recommendations.
• Execute monthly sales campaigns by reaching out to targeted customer lists and promoting featured Lawn Doctor services.
• Educate homeowners on our residential lawn care services and recommend solutions that best fit their lawn's needs.
• Build trust with customers by providing professional recommendations and outstanding service.
• Manage a high volume of customer interactions while maintaining accuracy and attention to detail.
• Document all customer communications and sales activity within our CRM.
• Collaborate with the Operations and Customer Experience teams to ensure a seamless customer experience from sale to service.

What Makes You Successful

• You genuinely enjoy talking with people and building relationships over the phone.
• You're confident asking for the sale while always putting the customer's needs first.
• You're highly organized and able to manage multiple conversations and follow up tasks throughout the day.
• You communicate professionally through phone calls, text messages, and email.
• You have excellent attention to detail and follow through on commitments.
• You enjoy working toward goals in a fast paced environment.
• You are dependable, coachable, and enjoy being part of a collaborative team.

Preferred Qualifications

• Previous experience in sales, customer service, account management, or a relationship focused role is preferred.
• Experience using CRM software is a plus.
• Strong computer skills and the ability to quickly learn new systems.

Our Core Values

• Coachable – Open to learning, feedback, and continuous improvement.
• Respectful – Professional, kind, and positive with customers and teammates.
• Work Ethic – Committed to doing your best every day.
• Willingness to Help – Ready to support customers and teammates whenever needed.
• Reliable – Someone others can count on to follow through.

What We Offer

• Competitive base salary plus performance based commissions.
• Monday through Friday schedule with occasional Saturdays during our peak season from February through May.
• Paid training and ongoing coaching.
• Opportunities for professional growth and advancement.
• Supportive team environment where your contributions matter.
• Established, locally owned company with a strong reputation in the community.

Compensation: $55,000.00 - $90,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Franchisees Need People Like You

Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.