Student Services Specialist Senior

life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work Student Services Specialist Senior Job ID: 322279 Location: Rio Salado Community College Full/Part Time: Regular Regular/Temporary: Regular Hiring Salary Range $20.61 - $26.80 hourly, DOE Grade 111 Work Schedule The standard work schedule will be Monday - Friday 8:00am - 5:00pm during the Academic Year. 7:00am - 6:00pm during the Summer Months This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position will be determined by the needs of the department. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&DD, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness Job Summary The Financial Aid Student Services Specialist Sr. plays a key role in supporting students and staff in the Financial Aid Office by performing complex tasks, including awarding and disbursing federal student aid and ensuring compliance with federal and institutional regulations. Responsible for providing guidance and counseling to students, assisting with the financial aid application process, and ensuring compliance with federal, state, and institutional regulations. The role also includes coordinating office workflows, providing training to staff members, and participating in outreach activities to enhance student understanding of financial aid options and requirements. Works closely with a diverse population of students, faculty, staff, and the public. Essential Functions 25% - Performs more technically complex and difficult Title IV and non-Title IV processing, researches complex financial aid problems to provide guidance and assistance to staff members as needed. Researches, analyzes and, interprets federal and state regulations to ensure organizational compliance and to respond to inquiries. 20% - Provides oversight to all financial aid processes including Student Information System (SIS) reports, verification issues, determination of need, awarding and award adjustments, as well as assists with maintaining, updating, and troubleshooting SIS. 15% - Provides specific program administration and oversight (i.e. Pell, Direct Loan, Federal Work Study, Scholarships, etc.) to include, but is not limited to reconciliation. 10% - Responds to more complex escalated student/parent inquiries in-person and via telephone. 10% - Prepares, designs and maintains correspondence, reports, presentations, program materials and documentation. 10% - Prepares and conducts staff training, provides work direction, and provides information and makes recommendations regarding financial aid program guidelines and business process. 10% - Coordinates workflow and the implementation of policies and procedures; performs other duties as assigned. Minimum Qualifications Associate’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Special Requirements Licenses, Registrations, or Certifications: Possession of a valid State of Arizona Class D Driver’s License, and/or First Aid certification, and/or National Association for the Education of Young Children (NAEYC) certification may be required for some assignments. Desired Qualifications Three (3) or more years of experience working in a financial aid office with knowledge of Title IV, campus based aid, federal and state mandated policies, and scholarship programs Three (3) or more years’ experience providing customer service to a diverse group of students and/or parents while working in a financial aid office of higher education Three (3) or more years of experience performing the more technically demanding financial aid duties (i.e., application review, verification, packaging student aid, performing manual authorization of aid, Professional Judgements, etc.) Three (3) or more years of experience using federal databases such as Common Origination and Disbursement (COD), National Student Loan Database System (NSLDS), FAFSA Partner Portal (FPP) Three (3) or more years’ experience using computer technology in the delivery of programs and services (i.e., PeopleSoft (SIS) and Microsoft programs, (i.e., Excel, Word, PowerPoint) One (1) year of full-time relevant MCCCD experience during the previous two (2) years. Special Working Conditions May participate in a hybrid work schedule (working from home and office). Standard work schedule is Monday - Friday, 8:00am - 5:00pm. During peak months August and January, the work schedule may be 9:30 AM - 6:00 PM. Travel to campus during interview/selection process will be at candidate’s own expense. Will be required to travel or be assigned to all MCCCD locations. May require some evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. Must not be in default or overpayment of federal financial aid funds. Possession of a valid State of Arizona Class D Driver’s License is required; employee must meet district minimum standards regarding driving: How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant’s knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review January 23, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College’s Title IX/504 Coordinator is O.Tafari Osayande, View email address on click.appcast.io, View phone number on click.appcast.io. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit jeid-a56658bf9460c047bffc1b6c830ca8c2 Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website. #J-18808-Ljbffr Maricopa Community College district