Senior Property Operations Manager - Vista del Sol & Villas at Vista

Senior Property Operations Manager - Vista del Sol & Villas at Vista

Department: Property Admin

Employment Type: Full Time

Location: Vista del Sol - Tempe, AZ

Reporting To: Regional Director

Description

The Senior Property Operations Manager at ACC plays a pivotal role in enhancing the resident experience across multiple properties. This position serves as a critical step in the transition from managing a single property to overseeing greater full-scale or facilities operations. In this role, you'll be developing and executing strategies for facilities operations and expense control, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Senior Property Operations Manager will collaborate closely with university partners, who are actively involved in leasing and residence life activities, as well as internal support teams to address concerns and advocate for capital improvements that bolster property value.

Job Responsibilities:

• Drive a continuously improving resident experience by providing direction to all property and facilities operations for multiple communities, ensuring they are at ACC standard.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure portfolio has well executed operations strategies in place, with timely and measurable action plans.
• Set goals with property leaders, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility.
• Oversee Senior Service Manager to ensure portfolio meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
• Attend resident events as needed and resolve all escalated resident concerns.
• Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication throughout portfolio to align with operational goals; implement policies to increase safe work environment for all employees.
• Ensure University partners are informed and supported, as the go-to market liaison, as well as attend events as needed; handle all escalated concerns.
• Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

Supervisory Responsibilities:

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Ideal Candidate The ideal candidate for the Senior Property Operations Manager role is a seasoned leader with experience in property operations within student or multi-family housing, or a related field, and is prepared to support operations across multiple properties. This role includes overseeing performance, supporting teams, and ensuring consistency in operational execution.

Candidates should demonstrate strong leadership, communication, and collaboration skills. While not all candidates will have direct multi-property oversight experience, they should be prepared to grow into a broader portfolio-level role.

* This role oversees Vista del Sol & Villas at Vista

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• 5 years' of leadership experience in student or multi-family housing, or similar industry.
• Bachelor's degree in business or relevant field preferred.
• Skills in customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program