Premium Client Support Specialist

About the job Premium Client Support Specialist


Overview
We're expanding our virtual team and looking for detail-driven, service-focused individuals to join us as Premium Client Support Specialists. In this role, you'll work closely with clients to help shape and manage their travel plans, ensuring every detail is handled with accuracy and care from beginning to end.

• Partner with clients to understand their travel goals, preferences, and budgets
• Design and coordinate personalized itineraries tailored to individual needs
• Research and evaluate travel options using approved booking platforms
• Provide clear recommendations and accurate information to support decision-making
• Communicate with clients through phone, email, and secure messaging channels
• Handle booking updates, changes, and service-related requests efficiently
• Keep detailed and organized records of client interactions and travel plans
• Participate in training sessions and team development activities

• Fully remote work environment
• Flexible scheduling that supports work-life balance
• Step-by-step onboarding to help you start confidently
• Continued training and professional development resources
• Access to industry tools and supplier partnerships
• Eligibility for incentive programs and travel-related perks
• Opportunities for advancement within a growing team

• Strong communication skills with a client-first approach
• Excellent attention to detail and organizational habits
• Ability to manage multiple tasks independently
• Comfortable using online systems and basic computer tools
• Reliable internet connection
• Positive attitude and willingness to learn

• Must be at least 18 years of age
• Must be legally authorized to work in the U.S., U.K., Mexico, Australia, Spain, or approved hiring regions