Social Impact Associate

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Associate, Social Impact helps bring Macy’s social impact strategy to life by advancing initiatives that strengthen the company's culture, brand, and business. This role supports Mission Every One, Macy’s social impact platform designed to foster togetherness in everyday life, through customer-facing campaigns, nonprofit partnerships, community activations, and compelling storytelling.

The Associate, Social Impact identifies and executes new opportunities, manages projects from concept through implementation, and collaborates with cross-functional partners to deliver meaningful social impact experiences. They build and maintain strong relationships with nonprofit organizations and internal stakeholders, using influence and collaboration to drive results that support business objectives and social purpose goals.

The successful candidate demonstrates creativity, curiosity, and a passion for making an impact. They thrive in a fast-paced retail environment, bring strong judgment and energy to their work, and readily contribute wherever needed to advance team priorities.

Based at Macy’s iconic New York City headquarters, the Associate, Social Impact reports to the Director, Social Impact within the Corporate Communications & Public Affairs organization.

What You Will Do

Campaigns & Customer Engagement

• Support the strategy, planning and execution of national customer-facing fundraising campaigns, nonprofit partnerships and community initiatives.
• Partner with marketing, communications and cross-functional teams to deliver integrated campaigns across digital, in-store and experiential channels.
• Create and manage campaign materials including marketing briefs, key messages, presentations, store communications and execution guides.
• Coordinate with nonprofit partners, stores and internal stakeholders to ensure successful implementation of campaigns and events.

Communications & Storytelling

• Support the development of communications and storytelling that demonstrate impact and drive engagement among customers, colleagues and communities.
• Track campaign performance, gather key metrics and insights, and develop reports, recaps and presentations that communicate results and impact.

Innovation & Continuous Improvement

• Research and monitor consumer, community and industry trends to identify opportunities, inform future initiatives and help advance best practices in social impact and cause marketing.
• Help identify and develop new ideas, partnerships and engagement opportunities that strengthen customer connection and community impact.

Store Engagement & Community Partnerships

• Build relationships with Social Impact Captains, field leaders and nonprofit partners to support local activation, community engagement and feedback collection.
• Represent Macy's at nonprofit, community and industry events, with occasional domestic travel.

Program Operations & Administration

• Support program administration, compliance and financial processes including contracts, co-venture requirements, purchase orders, invoices and budget tracking.
• Respond to requests from stores, nonprofit partners and internal stakeholders, helping ensure initiatives are delivered effectively and efficiently.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Social Impact Strategy & Execution – Knowledge of social impact, community engagement, and cause marketing principles with the ability to translate strategy into impactful programs, campaigns, and partnerships that advance business and social purpose objectives.

Campaign Management – Experience planning, coordinating, and executing customer-facing campaigns across digital, in-store, and experiential channels while managing timelines, deliverables, and stakeholder expectations.

Cross-Functional Collaboration & Influence – Ability to work effectively across marketing, communications, stores, finance, legal, and other business functions, building alignment and influencing stakeholders without direct authority.

Communications & Storytelling – Strong written, verbal, presentation, and editing skills with the ability to craft compelling messages, reports, presentations, and narratives that communicate impact and inspire engagement.

Project Management & Organization – Demonstrated ability to manage multiple priorities simultaneously, coordinate complex initiatives, maintain attention to detail, and deliver high-quality results in a fast-paced environment.

Community Engagement & Event Activation – Experience supporting events, activations, and community-based initiatives that strengthen customer connections, colleague engagement, and brand reputation.

Innovation & Creative Problem Solving – Curiosity and creativity to identify emerging trends, generate new ideas, evaluate opportunities, and develop solutions that enhance social impact and customer engagement.

Program Operations & Financial Administration – Knowledge of budgets, contracts, invoices, compliance requirements, purchase orders, and administrative processes required to support effective program execution.

Adaptability & Agility – Flexibility to navigate changing priorities, balance competing demands, and contribute across multiple projects and initiatives within a dynamic retail environment.

Strategic Judgment – Sound decision-making skills with the ability to evaluate opportunities, anticipate challenges, and align recommendations with organizational priorities and objectives.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.

• 3-5 years of experience in the areas of marketing, event planning, communications, social impact or nonprofit management preferred.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

• Performance-based incentives

• Annual merit review

• Employee Assistance Program with mental health counseling and legal/financial advice

• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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