Principal Product Manager

Role Description

Nextiva is looking for a Principal Product Manager to lead the strategy and execution of AI platform adoption and integrations across our product portfolio.

• Define and own the roadmap for AI platform adoption across N1, NEXT CX, and NCC CX.
• Drive the successful integration of XBert AI Employee and NextIQ into customer workflows and platform experiences.
• Partner with AI Product Managers, Engineering, and Design teams to ensure AI capabilities are embedded natively into customer experiences.
• Own the strategy and roadmap for Nextiva's third-party integrations marketplace and partner ecosystem.
• Prioritize integrations based on customer demand, business value, revenue opportunity, and strategic impact.
• Create scalable integration experiences ranging from simple self-service installation for SMB customers to configurable and custom integrations for enterprise organizations.
• Lead marketplace expansion, partner integration strategy, and integration lifecycle management.
• Establish and manage the end-to-end process for integration requests, including intake, prioritization, business case development, scoping, delivery coordination, launch readiness, and performance measurement.
• Collaborate with Customer Success, Sales, and Go-to-Market teams to understand customer needs and drive adoption.
• Define success metrics and use customer insights, analytics, and business outcomes to inform roadmap decisions.
• Build strong cross-functional relationships and serve as a strategic leader across Product, Engineering, AI, Customer Success, and Partnerships.
• Use AI-powered tools and rapid prototyping techniques to validate ideas, communicate concepts, and accelerate product discovery.

Qualifications

• 7+ years of product management experience, preferably within SaaS, platform, marketplace, API, integrations, or ecosystem-focused products.
• Proven experience building and scaling platform capabilities that serve diverse customer segments and business needs.
• Strong understanding of APIs, integrations, partner ecosystems, marketplaces, workflow automation, and enterprise software architectures.
• Experience owning product strategy, roadmap development, prioritization, and execution for complex cross-functional initiatives.
• Demonstrated ability to balance customer needs, technical constraints, and business objectives to drive measurable outcomes.
• Strong customer empathy with experience supporting SMB, mid-market, and enterprise customer use cases.
• Exceptional communication, stakeholder management, and cross-functional leadership skills.
• Ability to translate ambiguous opportunities into clear product direction, requirements, and measurable outcomes.
• Strong analytical mindset with experience using data to guide decision-making and prioritization.
• High ownership mentality with the ability to build both products and the operational processes required to scale them.
• Comfortable using AI tools such as Claude, ChatGPT, Cursor, Codex, or similar platforms for prototyping, workflow design, product discovery, and validation.
• Demonstrated curiosity and aptitude for emerging AI technologies and modern product development practices.

Preferred Qualifications

• Experience with AI-powered products, conversational AI, agent-based systems, or generative AI applications.
• Experience managing app marketplaces, integration platforms, developer ecosystems, or partner programs.
• Familiarity with MCP frameworks, API-first architectures, and emerging AI integration patterns.
• Experience within customer experience, communications, contact center, UCaaS, CCaaS, or adjacent SaaS industries.
• Entrepreneurial experience building new products, launching initiatives, or operating within high-growth technology environments.

Nextiva DNA

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage.
• Life, disability, and supplemental indemnity plans.
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay.
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
• Employee Assistance Program (EAP) and comprehensive wellness initiatives.
• Access to ongoing learning and development opportunities and career advancement.