Program Specialist

Job Description

Job Description

We are looking for a Program Specialist to support individuals and families facing housing instability in San Mateo, California. This Long-term Contract opportunity focuses on assessing client situations, identifying immediate diversion options, and connecting people with practical resources that can help them remain safely housed. The ideal candidate brings sound judgment, strong communication skills, and a commitment to serving vulnerable communities through coordinated, client-centered support. Bilingual Language skills in English & Spanish.

Responsibilities:

• Conduct client intake meetings and complete screenings and assessments (English & Spanish) to evaluate alternatives

• Use county-approved assessment methods to identify client needs, recommend suitable support options, and document next steps with clarity and accuracy.

• Provide immediate support during urgent situations by offering de-escalation, solution-focused guidance, and housing stability planning.

• Build and maintain opportunities by researching available units, developing landlord relationships, and supporting placement efforts as a housing navigator.

• Advocate for clients through communication and mediation with landlords, relatives, and other support networks to help resolve barriers to stable housing.

• Coordinate financial assistance related to rent, utilities, and other essential housing costs, including helping clients complete required applications and planning for ongoing affordability.

• Link clients with community-based services such as healthcare, public benefits, employment support, legal resources, transportation assistance, and educational services.

• Track client progress, make timely referrals and related programs, and work closely with internal staff and external partners to improve outcomes.

• Maintain complete and confidential case records, enter service data accurately, and contribute to regular program reporting in compliance with agency and regulatory standards.

• Bachelor’s degree in social services, human services, or a related field, or an equivalent combination of education and directly relevant experience.

• At least 2 years of experience in human services with responsibilities involving advocacy, case coordination, or direct client support.

• At least 2 years of experience assisting individuals or families experiencing homelessness or facing immediate housing crises.

• Bilingual Spanish & English language skills

• Strong ability to conduct assessments, manage sensitive conversations, and communicate recommendations in a detail-oriented and compassionate manner.

• Experience maintaining accurate documentation, entering case data, and protecting confidential information in accordance with program requirements.

• Knowledge of community resources and service systems related to housing, benefits, healthcare