Guest Services Ambassador

GUEST SERVICES AMBASSADOR

Surety Hotel, Des Moines, Iowa

Reports to Guest Services Manager, position is non-exempt
Part-Time position; must have Saturday & Sunday availability for evenings

Join an incredible team of hotel ambassadors in our gorgeous, historic building. Work in a respectful and progressive environment that values what people bring to the team.

WHAT'S IN IT FOR YOU

• $17 / hour + Paid Vacation and Sick Time, daily staff meals provided
• 50% off food when you dine as a guest and reduced room rates for our sister hotels
• Pet insurance at an affordable group rate
• 401(k) program with company match
• Strong sense of belonging through diversity, equity, and inclusion

WHO WE ARE

Located in the historic Hippee Building in downtown Des Moines, Surety Hotel celebrates the city's past while helping shape its future. Housed in a beautifully restored, 1913 Beaux-Arts landmark and now part of Marriott's Autograph Collection, Surety blends independent character with world-class hospitality. Inspired by the meaning of a surety bond, we make a promise as well; unmatched service, incredible design, and a superior level of hospitality rooted in connection and community. With 137 guest rooms and suites, vibrant gathering spaces, and onsite dining at Mulberry Street Tavern, Surety is both a destination for travelers and a point of pride for the City of Certainties.

WHO YOU ARE

You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary, and have an aversion to blasé service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.


As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.