Office Assistant I - Healthy Families Primary Care

UPMC's Healthy Families Primary Care is seeking an Office Assistant I to join their team! This full-time position will work Monday through Thursday from 7:00am to 5:30pm and Friday's from 7:00am to 2:30pm. No holidays or evenings are required and weekends are voluntary. Prior experience working in a medical office, including scheduling, cashiering, and Epic Bridges/EMR experience is preferred.

Title and starting pay rate of this position may vary based on years of experience.

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future

• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program

• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave

• Competitive pay for the work that you do

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.

• Schedule, coordinate, and reschedule patient's appointments.

• Relay necessary messages to staff and providers.

• Greet and register patients in a polite, prompt, helpful manner.

• Provide any necessary instructions/directions.

• Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

• Maintain clean, orderly waiting area including beverage area and reading materials.

• Prepare patient charts for upcoming appointments.

• Answer telephone, screens calls, takes messages, and provides information.

• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

• Complete necessary paperwork such as encounter forms and referrals.

• Use computer system to generate information necessary for billing.

• Answer questions regarding patient appointments and testing.

• Complies with all UPMC Health System policies and procedures.

• Maintain strict confidentiality related to medical records and other data.

• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

• High school diploma or GED is required.

• 1 year work experience, preferably in a medical office setting.

• Knowledge of medical terminology preferred.

• Word processing and computer experience preferred.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran