Procedure/Technical Writer 2

Job Title: Technical Operations & Process Documentation Specialist

Role Overview
We are seeking an experienced Technical Operations & Process Documentation Specialist to act as the primary translator between our high-level field experts and the documentation library. In this role, you will design, draft, and maintain the critical operational manuals, Standard Operating Procedures (SOPs), and job aids that govern safe and efficient work in the field.
You will be the architect of our "field-ready" knowledge base. This position is not a desk-bound writing role; it requires the ability to step out into the field, conduct job walks, interview Subject Matter Experts (SMEs), and translate complex technical input into plain, usable language that technicians can reliably follow on the job.

Key Responsibilities
Documentation Architecture & Design
• Technical Lifecycle Ownership: Design, draft, and maintain a wide array of documentation, including Process Maps, SOPs, Job Aids, Performance Support Notebooks, and comprehensive operational manuals.
• Governance & Standards: Ensure all documentation adheres to strict internal governance and formatting standards, ensuring consistency across safety requirements and regulatory policies.
• Field Accessibility: Guarantee that all produced materials are "field-ready," practical, and easily accessible for personnel working in demanding industrial or utility environments.

SME Facilitation & Operational Research
• Working Session Facilitation: Schedule and lead working sessions with SMEs, safety reviewers, and advisors. Capture consensus, reconcile conflicting technical perspectives, and translate field-practice decisions into standardized work methods.
• Field Research: Conduct on-site visits and job walks to gain a firsthand understanding of actual work practices, ensuring the written procedures accurately reflect real-world execution.
• Content Integration: Synthesize diverse inputs-including vendor specs, policy updates, and training materials-into cohesive, standardized documentation templates.

Project Support & Documentation Maintenance
• Change Management: Maintain and update existing documentation in response to pilot projects, new tools/equipment rollouts, safety workstream changes, and corrective actions.
• Media Integration: Perform basic image editing to enhance instructional clarity and coordinate with media vendors to script and develop instructional video content.
• Project Delivery: Collaborate with Project Managers and Continuous Improvement teams to provide status updates, uphold approval workflows, and meet project timelines.

Qualifications & Requirements
Minimum Qualifications
• Education: Bachelor's degree in Communications, Technical Writing, or a related technical/industrial discipline.
• Experience Baseline:
o5-8+ years of total technical writing experience; OR
o3-5+ years of technical writing experience coupled with strong professional exposure to utilities, energy, construction, or heavy industrial field operations.
• Communication: Ability to translate complex technical/engineering input into plain, field-usable language that respects the technical audience.
• Technical Literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint), Visio (for process mapping), SharePoint/OneDrive, Acrobat, and Co-Pilot.
• Writing Discipline: Proven mastery of version control, organizational standards, and documentation governance.

Preferred Attributes
• Proven ability to thrive in a collaborative environment across diverse organizational units (from the C-suite to the field technician).
• Familiarity with photo editing and basic media scripting/development to enhance documentation quality.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)


AllSTEM Representative Contact Info

Account Executive:


Nichols


Branch Phone:


View phone number on click.appcast.io


Location:


Ontario, CA