IT Help Desk Analyst I

Job Description

Job Description

This job is posted on behalf of Sabio Systems, LLC by Top Echelon.

For the fourth year in a row, Sabio Systems has been recognized by Forbes Magazine as one of the Best Temporary Staffing & Professional Recruiting Firms in America, and the only local agency from New Mexico! We’re honored to once again receive this national recognition. -temp-staffing-firms/; -professional-recruiting-firms/

We're currently recruiting for an IT Help Analyst in downtown Albuquerque. Previous Help Desk work history or IT Call Center experience preferred. Our client is well established and has gone on to hire some of our contractors as FT employees after several months on assignment.

Responsibilities for the IT Help Desk Analyst:

1. Provides first level IT support to requests for assistance thru calls received from a call manager queue, IM chats, emails or thru a ticketing system; verifies the location of the problem by eliciting information from end users regarding the nature of the issue; determines severity of problem and either resolves or refers to higher-level information technology staff member or division.

2. Assists customers remotely or on-site with desktop computer, peripheral, telecommunication, audio visual or related technology problems; utilizes and updates system maintenance logs and other tools to prepare trouble tickets and to track and respond to service requests.

3. Provides accurate information to customers on IT products or services.

4. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

5. Utilizes and contributes to multiple departmental knowledge database resources.

6. Provides information on basic system and application functions; explains user access rights.

7. Informs management of existing or potential production problems; maintains knowledge based solution logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes.

9. Perform other job-related duties as required or assigned.

Qualifications for the IT Help Desk Analyst:

Operational knowledge of Windows O/S and typically used business applications.

Preference will be given to applicants with previous Help Desk work history or IT Call Center experience.

Previous working knowledge with InTune is a plus!

Basic knowledge of Mobile Device Management ( MDM ) systems, equipment and devices.

Operational proficiency of information technology, including computer hardware and software components.

Principles, high standards and best practices of customer service.

Proficient in troubleshooting desktop computer and communications system hardware and software problems.

Read, understand and apply technical information pertaining to computer systems.

Work collaboratively in a group environment, across multiple divisions.

Follow-up and track assigned tickets progress.

Communicate effectively, both verbally and in writing.

ADDITIONAL REQUIREMENTS

Must successfully complete a criminal background investigation.

Employee must have a valid New Mexico driver’s license by employment date and maintain a valid NM driver’s license while employed in this position.

PHYSICAL AND MENTAL REQUIREMENTS

Ability to lift up to 35 pounds on a regular basis; occasional lifting up to 50 pounds.

If you have the necessary qualifications listed, and you would like to learn more about this opportunity, Apply today! Not the right fit? Browse other jobs on our website: -jobs-staffing-agencies- albuquerque/#!/search?page=1

Sabio Systems is a leading provider of professionals on a temporary and direct-hire basis for positions and projects in Accounting, Finance, Information Technology, Legal, Medical and Business Operations. With over 25 years of combined Staffing & Recruiting expertise we can connect you with some of the most sought out employers in New Mexico.

We treasure your long-term commitment to Sabio Systems by rewarding you with a Bonus Pay equal to your weekly average hours, at your current hourly rate, each time you meet the requirement. More information about our benefits can be found here; -consultants-2/benefits/

Apply for this job now. All applicants must be authorized to work in the United States. Sabio Systems is an Equal Opportunity Employer.

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