IT Support Technician

Job Mission Terraformation’s mission is to reverse climate change by restoring native forests worldwide. We develop technical solutions to the biggest bottlenecks in native forest restoration and deliver them to partners and customers. In this role, you will be providing technical solutions and support to all internal teams at Terraformation to help the company achieve its mission. Our goal as an Information Technology team is to improve or streamline processes using technology to help our employees work more effectively. With employees scattered across nearly all time zones, the technologies and processes we implement are paramount to our success. Location: (Remote; EST preferred) Salary: $70,000 - $90,000, plus equity (depending on location and experience) Responsibilities Answer incoming support requests regarding software, services, hardware, or networking issues promptly. Manages and tracks the ticketing system, ensuring all employees are updated on support requests Documents processes, solutions, or problems in a way that helps the Information Technology team scale solutions for the company. Notifies direct leadership regarding recurring issues or patterns of problems in the environment; tries to find solutions to systemic issues, and presents their solutions to the team for implementation. Escalates issues to the appropriate team member when necessary. Maintains the confidentiality and privacy of employee and company-sensitive data. Performs assigned tasks promptly with accuracy, efficiency, and empathy. Minimum Qualifications High school degree or equivalent required, or a combination of education and experience that provides equivalent knowledge and expertise. At least 2 years of experience providing IT support to an organization Excellent written and verbal communication skills Experience providing technical support and solutions to customers Ability to think critically about problems and solve them independently Knowledge of IT systems Excellent time management skills Preferred Qualifications Experience managing IT systems: Google Workspace, Google Docs Suite, Microsoft Azure AD & Office 365, AWS, Cloud storage solutions (Google Drive, Dropbox, Google Cloud Platform, AWS/S3), Single Sign On and Identity Management, Email & Chat services administration Customer Service training or certification About Terraformation Terraformation is committed to addressing climate change through the power of native forest restoration. Our portfolio of high-quality projects is designed to restore forests that will remove high quantities of carbon, renew ecosystems, enhance biodiversity, and create sustainable long-term community income and benefits. Our project teams have planted over 5 million biodiverse and native trees, restored nearly 2,000 hectares, and supported 68 forestry projects across 18 countries. Our innovative approach not only equips local forestry teams with training, technology, and access to capital, but also empowers businesses to be a part of the solution to climate change. By funding our projects, businesses can directly address climate change, meet climate and net zero commitments, and enhance corporate sustainability initiatives. Terraformation’s mission-driven global team, which includes experts in forestry science, carbon markets, operations management, and project finance, demonstrates how diverse backgrounds drive innovation and create significant impact. Learn more at terraformation.com We are an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws, including the Los Angeles Fair Chance Initiative for Hiring, where relevant. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.