Team Leader

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Miami, Miami, FL, US 30+ days ago Requisition ID: 1196 Overview We are located in Brickell City Centre! Please copy & paste the link below to view the job description for Team Leader: Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day! Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game. Responsibilities Embodying our mission, vision, and values during every shift Following TEG’s 4 As of Leadership Leading and communicating with a team of 4-15 Creating a fun, positive atmosphere Ensuring operational excellence on shift by: Opening and closing the store Making sure games start on time Facilitating team member breaks Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching Addressing minor maintenance issues Ensuring each guest has a five-star experience and leaves happy Requirements Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred. Flexible availability. This role often works nights, weekends, and/or holidays. Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs. Ability to stand for long periods of time (about 75-80% of your shift). Align with TEG’s Uniform Standards. Knowledge, Skills & Abilities Genuine love for serving others Flexible, humble, and teachable High capacity for creative problem solving Strong interpersonal skills and emotional intelligence Positively influences others Basic computer skills Maintains composure in high-stress, fast-paced environments #J-18808-Ljbffr The Escape Game