Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician
Job Description

The Field Service Technician installs, maintains, and repairs complex automated machinery at customer sites while delivering exceptional customer service. This role combines advanced electrical, electronic, mechanical, and robotic troubleshooting with strong customer management skills. You will independently manage a large service territory, provide on-site technical support, conduct operator and maintenance training, and ensure that equipment operates safely and efficiently.

Responsibilities

• Independently manage a large service territory, including effective planning of travel, scheduling service calls, and organizing work to meet customer needs.
• Manage company assets such as parts, tools, and technical information to ensure they are properly maintained, accounted for, and available when needed.
• Provide on-site troubleshooting and repairs on machines experiencing complex electrical, mechanical, or pneumatic problems.
• Troubleshoot electrical and mechanical problems down to the component level to identify root causes and implement effective solutions.
• Install, configure, and troubleshoot robotic systems, servo-controlled machinery, and related automation equipment.
• Troubleshoot and write code as required for servo and robotic systems to optimize performance and resolve issues.
• Troubleshoot robotic, PLC, and motion controllers, drives, HMIs, and motors from manufacturers such as Rockwell, Siemens, and Indramat.
• Install and troubleshoot relay controls and variable frequency drives (VFDs) to ensure proper operation and integration with existing systems.
• Perform installation, training, and troubleshooting for robotic systems, including start-up, adjustment, and verification of performance.
• Conduct initial and ongoing formal training for customer operators and maintenance personnel on machine operation and maintenance procedures.
• Read and interpret blueprints, electrical schematics, and technical documentation to support installation, diagnosis, and repair activities.
• Apply knowledge of hydraulics and pneumatics to diagnose and repair related system issues on customer equipment.
• Perform electrical and electronic wiring, assembly, and repair work according to safety standards and technical specifications.
• Maintain a professional attitude, manner, and appearance at all times while representing the company at customer sites.
• Submit accurate and timely service reports, expense reports, daily time sheets, and related documentation after each service visit.
• Provide detailed technical feedback during and after each customer visit to support continuous improvement and customer satisfaction.
• Communicate clearly and effectively with customers to explain issues, recommended repairs, and preventive maintenance practices.
• Work a demanding schedule that includes travel to various customer locations as required by service needs.

• Demonstrated customer management skills with a strong commitment to customer satisfaction.
• Proven ability to independently manage a large service territory, including effective management of parts, tools, and company information.
• Strong troubleshooting skills in electrical and mechanical systems down to the component level.
• High level of computer literacy and ability to use digital tools for diagnostics, reporting, and communication.
• Excellent knowledge of electrical and electronic theory and applications.
• In-depth knowledge of robotics and servo-controlled machinery.
• Ability to troubleshoot and write code required for servo and robotic systems.
• Ability to troubleshoot robotic, PLC, and motion controllers, drives, HMIs, and motors, including platforms such as Rockwell, Siemens, and Indramat.
• Experience with installation and troubleshooting of relay controls and variable frequency drives (VFDs).
• Robotic installation, training, and troubleshooting experience.
• Ability to provide formal training to customer operators and maintenance personnel on machine operation and maintenance.
• Strong mechanical aptitude with experience in assembly, repair, and service of industrial machinery.
• Ability to read and interpret blueprints and technical drawings.
• Knowledge and hands-on experience with hydraulics and pneumatics.
• Proficiency in electrical and electronic wiring, installation, and repair.
• Strong problem-solving skills and a customer service–oriented mindset.
• Ability to maintain a professional attitude, manner, and appearance at all times.
• Willingness and ability to work a demanding schedule that includes travel.

• Experience creating detailed service documentation, including service reports, expense reports, and daily time sheets.
• Strong written and verbal communication skills for providing technical feedback to internal teams and customers.
• Ability to work independently in the field with minimal supervision while maintaining high quality and safety standards.
• Comfort working in varied industrial environments that may include dust, dirt, and noise.
• Attention to detail in managing parts, tools, and technical information to support efficient service operations.

You will join a team that values technical excellence, professionalism, and continuous learning in advanced automation and robotics. The role offers a climate-controlled shop environment when not on the road, along with comprehensive benefits that support your well-being. You can grow your earnings quickly with a significant pay increase after the initial training period, recognizing your progress and expertise. The position provides exposure to cutting-edge technologies and diverse customer applications, offering strong opportunities to develop your skills and advance your career.

Work Environment

The work environment combines time in a climate-controlled shop with on-site visits to various customer facilities. Job sites can range from clean production areas to locations that may be dirty or dusty, depending on the type of equipment and industry. The role involves frequent travel and a demanding schedule to meet customer service needs. You will work with advanced technologies such as robotics, servo-controlled machinery, PLCs, motion controllers, drives, HMIs, VFDs, and complex electrical and mechanical systems. Professional appearance is expected when interacting with customers, and safety practices must be followed at all times in industrial settings.

Job Type & Location

This is a Permanent position based out of Covington, KY.

The pay range for this position is $66560.00 - $90000.00/yr.

6% 401(k) company match with no vesting period, comprehensive medical/dental/vision insurance, 8 weeks of paid parental leave, and generous PTO with 12 paid holidays

This is a fully onsite position in Covington,KY.

This position is anticipated to close on Jun 9, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.