Senior IT Engineer

You Will Be Owning Core IT Systems : Leading the administration and architecture of Google Workspace, MDM (Iru), and identity platforms (Rippling, Google Workspace), ensuring the systems that power the company run securely, efficiently, and at scale Driving Technical Project Execution : Taking strategic direction from the Director of IT and own technical projects end-to-end. Define the path forward, drive execution, surface blockers proactively, and communicate progress clearly Resolving Complex Technical Escalations : Serving as the senior point of escalation for Tier 2 and Tier 3 issues, partnering with the Senior IT Specialist to resolve technical challenges that fall outside their current scope Leveraging AI to Drive Outcomes : Applying AI tools and automation to deliver measurable improvements in team efficiency, cost savings, and process optimization Providing On-Site IT Leadership : Delivering hands‑on, in‑office support and serving as a senior IT presence at the El Segundo headquarters, ensuring continuity of coverage and a high‑quality experience for in‑office employees and guests Driving Support Ticket Queue Excellence : Contributing to day‑to‑day ticket queue coverage alongside the team, analyzing trends and root causes to proactively eliminate recurring issues. Model a standard of responsiveness, quality, and professionalism that reflects IT's commitment to service excellence Strengthening IAM and Access Governance : Supporting Rippling IAM provisioning rules, app integrations, and access governance, ensuring secure and efficient onboarding and off‑boarding across the company Building Documentation and Knowledge : Developing and maintaining technical documentation, runbooks, and internal knowledge resources that empower the team and create operational resilience You Must Have 4+ years of hands‑on IT engineering experience in a professional environment, with a track record of owning systems and technical projects end-to-end Deep expertise in Apple/Mac environments, including macOS configuration, troubleshooting, and lifecycle management Advanced Google Workspace administration experience, including directory management, group structure, security policies, shared drives, and integrations Hands‑on experience supporting Mac‑first, Google‑centric environments at scale, with the ability to navigate complexity across systems, integrations, and end‑user needs Hands‑on MDM platform experience (Jamf, Mosyle, Kandji, or equivalent), covering device enrollment, configuration profiles, compliance policies, and fleet health SSO and identity platform experience, including Okta, Rippling, or similar identity providers, with working knowledge of provisioning, authentication, and access governance Exposure to SOC2 or similar compliance frameworks, with an understanding of how IT supports security and audit readiness Demonstrated use of AI tools to drive measurable outcomes, with specific examples of time savings, cost reduction, or process efficiency Strong communicator with the ability to take direction, drive technical work autonomously, surface blockers early, and partner effectively across the team The ability to operate with 70%+ autonomous decision‑making on technical matters and brings sound judgment to systems‑level architecture and design choices Direct working knowledge of A/V and conference room technology troubleshooting experience (Google Meet, displays, microphones, soundbars) Strong networking and documentation skills, including Wi‑Fi/VPN/DNS troubleshooting and clear technical writing Security awareness, including familiarity with FileVault, MFA, MDM compliance, and endpoint protection best practices Nice to Have People management experience: while this role is scoped as a senior individual contributor, candidates with prior experience leading or developing IT teams will be considered for expanded scope Industry certifications (Jamf Certified Admin, Apple Certified Support Professional, Google Workspace Admin, Okta Certified Professional) ITIL certification or experience operating in ITIL‑aligned environments Scripting or automation experience (Bash, Python, AppleScript) for systems administration and workflow optimization Experience evaluating, selecting, and implementing new IT vendors or platforms Bachelor's degree in IT, Computer Science, or related field, or equivalent experience #J-18808-Ljbffr twentysix