Intake Specialist-Temporary

Title : Intake Specialist-Temporary
Location : Maple Grove, Alexandria, Roseville, Waite Park, or Long Prairie, MN
Job Type : Contract (3 Months)
Compensation : $20 - $21/hr
Industry: Insurance
Hours: 37.5 hours per week in September and 50 hours per week once October starts
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About the Role
On behalf of our client, a well-established insurance services organization, we are seeking a Temporary Phone Intake Specialist / Receptionist to serve as the first point of contact for members and prospects. In this front-line role, you'll be the welcoming voice and face of the office—answering calls, greeting visitors, and gathering the information needed to route inquiries to the right team. This is an excellent opportunity for a personable, detail-oriented professional who thrives in a fast-paced, customer-focused environment and takes pride in delivering a positive first impression. Job Description
As a member of the phone intake team, you'll manage incoming communications and ensure members and prospects are directed to the appropriate department in a friendly, efficient, and confidential manner. Your day-to-day responsibilities will include:

• Working with members and prospects in person, over the phone, and through email to identify their needs and transfer them to the appropriate team or team member
• Greeting members and prospects and, when applicable, verifying PHI and other pertinent information before notifying the appropriate team or team member of their arrival
• Ensuring full customer satisfaction while maintaining a friendly, helpful demeanor
• Posting and updating door signage for office holiday closings, agency meetings, and similar events
• Maintaining a clean and orderly reception area
• Keeping a log of any maintenance services performed in the office
• Handling postal mail based on the needs of the office location
• Recording customer interactions and data by documenting notes appropriately
• Scheduling appointments for members
• Updating the database with returned or undeliverable mail
• Ensuring confidentiality and controlling access to sensitive information at all times

The company reserves the right to add or change duties at any time. Qualifications
Required Qualifications:

• High school diploma or equivalent
• Prior experience in a receptionist, front desk, customer service, or administrative support role
• Strong verbal and written communication skills with a professional, courteous phone manner
• Ability to handle confidential and sensitive information with discretion, including PHI
• Proficiency with basic office technology, including multi-line phone systems, email, and database entry
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a busy environment

Preferred Qualifications:

• Experience in an insurance, healthcare, or professional services office
• Familiarity with handling PHI and general HIPAA confidentiality standards
• Experience scheduling appointments and managing customer records in a CRM or database
• Bilingual abilities a plus

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! #BP.Indeed #ZR
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